Ratings based on 69 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.9 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
Fantastic staff, location, resort and food
by A verified traveler
Luxury island retreat
Posted 5 Sep 2024 on HotelsWhat an exceptional place. Very expensive for Vietnam but the attention to detail and friendly service and hospitality were second to none. It is not what you might expect and I would recommend that 4 nights is a perfect length of trip. My only real criticism is the wine list, a lot of very cheap wines at ridiculous prices. It seems to be a trend in Vietnamese hotels. Only one restaurant we went to in Vietnam had decent wine so, worth remembering.
Comment from Hotel Management
1 Oct 2024 by Retreat Manager, Hotel Management
Dear Valued Customer, We appreciate you taking the time to give us your feedback! We're happy that your experience with us at An Lam Retreats Ninh Van Bay was enjoyed! We're also delighted that our team could accommodate you in every way during your stay. Thank you for your wonderful feedback, and we are looking forward to welcoming you back soon again. Best Regards,
by A verified traveler
Posted 19 Apr 2024
Beautiful retreat! It was such a luxurious stay. Barely anyone else around. We had a majority of the amenities to ourselves most of the time. The only other time we would see someone else is during breakfast/lunch/dinner at the restaurant. The service was immaculate! Huong, our host(?), was AMAZING! She made sure our stay was extremely comfortable. She made sure we got everything we wanted and more. The room itself was fantastic. The views were amazing. The only downside was there were ants in our bathroom and some areas of our room. It wasn’t so bad until the morning of our check-out but other than that, it was fine!
Comment from Hotel Management
4 Jun 2024 by Nguyen Tri Quang, Hotel Management
Dear Diane,What a pleasure and privilege to receive such a fantastic review from you. We are incredibly humbled to have been part of your trip to An Lam Retreats Ninh Van Bay. Thank you for highlighting our services and our friendly staff and for their extensive efforts to ensure our guests leave with remarkable experiences and long-lasting memories.We look forward to welcoming you back to An Lam Retreats Ninh Van Bay soon!Best Regards,The Management Team.
by A verified traveler
Stunning resort hotel
Posted 30 Mar 2024 on HotelsWe booked this hotel for a few days to get some R&R during a tour of Vietnam. This is a small resort maily made up of private cabins, extremely pretty. The rooms, resort etc are very peaceful but given the small size there is not much to do except lounge around. Our room was absolutely stunning with private pool and beach. Of course, this was the place we both got food poisoning afte 2 weeks in Vietnam....
by A verified traveler
Posted 20 Jul 2023
by A verified traveler
One of best holidays ever for pampering and cultur
Posted 7 Jun 2023 on HotelsRight from the start we were looked after in such a friendly, efficient and perfect way. our personal butler was constantly available to accomodate all our needs. we are definitely coming back.
Comment from Hotel Management
9 Jun 2023 by The Management, Hotel Management
Xin chào Joanne,Thank you for sharing your recent stay experience with us. We are so delighted to hear that you've had an enjoyable stay with us and have come to appreciate the value that our colleagues has provided to you. Your wonderful words of appreciation will be conveyed to our team.Once again, thank you for sharing your experience with us and we look forward to welcoming you back to our retreat again in the near future.Best Regards,
by A verified traveler
Posted 24 Dec 2022 on Hotels
by A verified traveler
Posted 19 Apr 2022
Comment from Hotel Management
6 Sep 2022 by An Lam Retreats Ninh Van Bay, Hotel Management
Dear Mr. Duy Anh,Thank you for choosing to stay with us and for taking the time to rate us on Expedia. We look forward to welcoming you back in the nearest future and wish you have a nice day.Warm regards,The Management.
by A verified traveler
Posted 4 Apr 2021
We paid a premium rate as compared to other rates in the websites which comes with free meals and transport. However, we were given absolutely nothing when we checked in. Our upgraded villa was a beach access villa stuck between 2 villa with kids, so we changed back to our original treetop villa. Zero check in procedures or introduction to hotel. Only introduction was do I want to take the chargeable sunset cruise. Lipstick stains on the cup, pool was dirty, sup board was broken. I wish I can give a better review but.. the total disconnect in the resort just makes it like their priorities are just to get as much customers in and out while offsetting future recommendations or business.
Comment from Hotel Management
5 Apr 2021 by Jeremie Larin, Hotel Management
Dear [Expedia Username]
Many thanks for writing about your recent experience at An Lam Retreats Ninh Van Bay. I’m very disappointed to hear your experience wasn’t met by our service standards. I personally apologize for this. I have reviewed all of your comments internally with our operational teams, and we are addressing these as we speak.
Indeed there’s no excuse for the service levels mentioned, we do expect our team to be proactive and manage in accordance to expectations.
I’m still trying to find your stay record. Could you please contact me via my email jeremie.larin@anlam.com, I’d like to discuss the issues you mentioned further.
Regards,
Jeremie Larin
by A verified traveler
Posted 18 Dec 2020
the hotel was amazing. the room was new and very spacious, the view was spectacular. What i like most that the staff in here are very attentive, friendly. Really suitable for couples! Highly recommend
