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"Absolutely amazing staff! Room cleaning service was actually too good, they clean and change the sheets too much. Food was okay, not sure about if they have bakery in-house, but all pastry / sweets are delicious. One thing though, some facilities are not on 5 star level at all. Main pool planks MUST be changed guys. Especially around the kids area they're too worn out, some places have rusty screws sticking out. I think they started to upgrade because one half of the pool had new planks, other side not. We stayed at 12th floor with balcony and sea view. There also, planks have bad condition. With some upgrades it would be too notch! The resort itself is well kept and maintained. Staff super friendly. Beach is not that great comparing to the neighboring hotels (we've been to most of them). All in all it was great! Will come again. Hope they take the constructive criticism :). "

"Outstanding in every way!"

"Easy transport from airport. Upgrade aligned with booking status. Staff needs to improve English. Clean! "

"This is the real deal. Luxurious optimal service. They even played with my son and were attentive and kind with all of our needs "

"Loved Dalat and the Mercure Dalat resort had the best buffet of the Vietnam trio"

"Had an amazing 8 night stay at the hotel , lovely food, staff and facilities."

"Excellent customer service "

"Fabulous boutique hotel worth every cent. The place has a heated pool! And one of the reasons we will definitely stay here again. Other reasons include an amazing breakfast, comfy beds and pillows and super friendly staff that go over and above. "

"I would like to give a highly positive review to the staff Aelia. Upon our arrival, she helped us to check in and had no problems to communicate with us in English. We lost a smart watch after we checked out, and Aelia emailed us at the first time. Wanna express my sincere appreciation to Aelia."