Ratings based on 50 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Good and clean. Only disappointed is the have strong smokes smell. I think it’s need to aware on this
Comment from Hotel Management
16 Apr 2024 by Sue, Hotel Management
Dear YY, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Our hotel is always committed to provide guests with advanced facilities and equipment, more importantly, to provide intimate personalized service. Hope to see you again. Sue Zhu Digital Marketing Manager
by A verified traveler
Posted 23 Jul 2023
Building work around the hotel, can’t be helped I get that.
A stand out employee was Peter in reception - fantastic service.
Comment from Hotel Management
24 Jul 2023 by Sue Zhu, Hotel Management
Dear Clive, Thanks for choosing Pan Pacific Ningbo as your home away from home in Ningbo. Our hotel is always committed to provide guests with advanced facilities and equipment, more importantly, to provide intimate personalized service. We will share the review to Peter and hope to see you again. Sue Zhu Asst. Digital Marketing Manager
by A verified traveler
Posted 15 Dec 2019 on Orbitz
Very clean. A 5 star property anywhere in the world that I've stayed at. All real wood decor with marble bathrooms. The lobby is also all marble. Pay the extra few dollars and get the breakfast for 2 people each day you're there. It's a $30+ value per person - 10 stations of food choices, made to order dishes, Cappuccino and more. Not to be overlooked was the 10+ staff. Pradeet our server each day was the best I've ever had. Hospitality was off the charts.
Comment from Hotel Management
16 Dec 2019 by Sue Zhu, Hotel Management
Dear Guest, Thanks for choosing Pan Pacific Ningbo as your home away from home in Ningbo. Our hotel is always committed to provide guests with advanced facilities and equipment, more importantly, to provide intimate personalized service. Hope to see you again. Sue Zhu Asst. Digital Marketing Manager
by A verified traveler
Impressed
Posted 20 Nov 2019 on HotelsThe list
* Very average check in
* Non smoking room reeked of cigarettes. Not happy
* Ordered room service, wine of course not available, but one double the price is
* Even though as usual you have to leave a ridiculous deposit, they came back to my room and I had to pay for the wine seperately
* At 2140 I get a knock on the door. I'm on a conference call and guy has a free plate of something. I say I'm not interested as on a call and he proceeds to block door with his foot and argue.
Completely unimpressed
Comment from Hotel Management
25 Nov 2019 by Sue Zhu, Hotel Management
Dear Peter,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sue Zhu
Asst. Digital Marketing Manager
by A verified traveler
Comfortable, Modern Rooms
Posted 16 Sep 2019 on HotelsThe hotel is clean & has good facilities. My room was modern & a comfortable size. The restaurants can improve though. Had to order wine from the buffet restaurant when eating at the Thai restaurant as the Thai did not have a wine menu. Had to walk to the buffet myself to place the order as the staff in the Thai restaurant said we couldn't do this. When I ordered a bottle of white, the waiter came back & said that there was NO white wine available & that all the white wine was sold out. I then had to order a bottle of red instead. All of the options we EXTREMELY expensive though, all of them. The Thai restaurant forgot to charge me for two beers & then tried to constantly chase me down for the remainder of my trip to pay for these beers, even though I said just to put it on the room bill & I would pay when I checked out. 4 phone calls later from them (one was at 11.30pm) & they finally left me alone. FINALLY.
But the food at the Thai restaurant was actually very nice in the end. All other parts of my stay were enjoyable & the service was good.
Comment from Hotel Management
19 Sep 2019 by Sue Zhu, Hotel Management
Dear Jerome,
Thanks for taking your post on Hotels.com and choosing Pan Pacific Ningbo as your home away from home. While I wish you had a better experience, it is feedback like this that we learn from and use to improve about F&B quality and we have already forward this comment to our F&B team. Hope to see you again.
Sincerely,
Sue Zhu
Asst. Digital Marketing Manager
by A verified traveler
Pretty nice hotel
Posted 9 Aug 2019 on HotelsOverall, a good stay. Well maintained hotel with lots of staff. Had an initial inconvenience because none of the staff seemed to know the hotel had an ATM machine. Only other setback was room service. The several times I ordered, English was not really spoken so it was a slow and painful process. The lack luster food taste and a desert that took 1.5 hours to arrive confirmed that I will not use that particular service here.
Comment from Hotel Management
12 Aug 2019 by Sue, Hotel Management
Dear Gary,
Thanks for taking your post on Hotels.com. We are glad to see you are happy in our hotel and hope can see you again when you visit Ningbo. Have a nice day!
Assis. Digital Marketing Manager, Sue Zhu
by A verified traveler
Decent trip. Nice hotel but very busy
Posted 30 Jun 2019 on HotelsComment from Hotel Management
1 Jul 2019 by Kimiko Chen, Marketing & Communications Executive, Hotel Management
Dear Mr. John:
Thank you for choosing Pan Pacific Hotel and Serviced Suites Ningbo as your home away from home in Ningbo and taking your precious time to share your specific feedback. Our hotel is always committed to provide guests with advanced facilities and equipment, more importantly, to provide intimate personalized service. I'm happy that you enjoyed your stay here. Hope to see you again.
Sincerely,
Kimiko Chen, Marketing & Communications Executive
by A verified traveler
Posted 14 May 2019
Amazing space, no much people speaking English and mo much guidance of commodities and when we visit the pool we were lost with no help, we didn't get a towel or anything
Comment from Hotel Management
20 May 2019 by Sue, Digital Marketing Executive, Hotel Management
Dear guest, Thanks for choosing Pan Pacific Hotel and Serviced Suites Ningbo as your home away from home in Ningbo.Your feedback has been reported to the FO Department and hope to see you again very soon.
by A verified traveler
Good business hotel
Posted 19 Dec 2018 on HotelsGood business hotel, breakfast a little less impressive than other places. Large conference and event capabilities.
Comment from Hotel Management
27 Dec 2018 by Camille zheng, MarCom Executive, Hotel Management
Dear guest,
Thanks for choosing Pan Pacific Hotel and Serviced Suites Ningbo as your home away from home in Ningbo.Your feedback has been reported to the Food & Beverage Department and hope to see you again very soon.
by A verified traveler
Easy hotel
Posted 9 Dec 2018 on HotelsEasy hotel and helpful staff. Appreciated the breakfast service too
Comment from Hotel Management
10 Dec 2018 by Camille Zheng, MarCom Executive, Hotel Management
Dear Guest（Derek）,
Thanks for choosing Pan Pacific Hotel and Serviced Suites Ningbo as your home away from home in Ningbo.We are glad that you enjoyed your stay and hope to see you again very soon.
