Ratings based on 7 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
4.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024 on Wotif
No service. Rooms dirty. Freezing showers
Comment from Hotel Management
23 Aug 2024 by Sunstar Nilaveli, Hotel Management
Dear Lynette,Thank you for taking the time to share your feedback with us. I sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the lack of service, the cleanliness of the rooms, and the temperature of the showers are taken very seriously.Please know that this is not reflective of the high standards we strive to maintain. I will be addressing these issues with our team immediately to ensure that they are resolved and do not happen again in the future.Thank you again for your valuable feedback.Best regards,Management
by A verified traveler
Posted 6 Apr 2024 on Ebookers
Lovely hotel with very friendly staff, the swimming pool is a bit of a let down but other than that it is good value for money.
Comment from Hotel Management
6 Apr 2024 by Manager , Hotel Management
Thank you! so much for your valuable comment
by A verified traveler
Posted 24 Jan 2021 on Hotels
Comment from Hotel Management
25 Jan 2021 by waseem akram, Hotel Management
Thank you partner, because of we ware facing critical situation covid-19
by A verified traveler
Great Hotel
Posted 1 Oct 2018 on HotelsNew brand hotel, very clean and neat, located not far from the beach, very friendly and helpful staff.
by A verified traveler
Posted 1 Sep 2024
良い点:ビーチまで真っ直ぐ歩いて行ける。部屋が広く冷蔵庫がある。
悪い点:スタッフの接客態度が悪い。アメニティが石鹸以外なく、タオルも無い。部屋の清掃が行き届いていなく、長い髪の毛や埃が目立つ。
Comment from Hotel Management
2 Sep 2024 by Manager , Hotel Management
拝啓、ご意見をお寄せいただきありがとうございます。当ホテルはすべてのお客様に最高の体験を提供できるよう努めておりますが、先日のご滞在がお客様のご期待に沿えなかったことをお詫び申し上げます。また、ご滞在中に無料の自転車をご希望だったことも承知しております。当ホテルでは可能な限りそのようなご要望にお応えできるよう努めておりますが、残念ながらすべてのご要望にお応えできるとは限りません。お客様のご意見に感謝いたします。今後ともご検討いただければ幸いです。
by A verified traveler
Hôtel au service impeccable
Posted 15 Aug 2024 on HotelsAccueil au top, service vraiment super
Piscine bien pour se rafraîchir, hôtel simple mais propre et confortable avec tout le nécessaire
Petit déjeuner copieux, bon et complet
Tout le personnel est gravement serviable ainsi que le manager qui nous a beaucoup aidé suite à un pépin mais également pour trouver une location de tuk tuk
Plage à environ 400m par un petit chemin
Pleins de restos autour
Rapport qualité/prix au top !!!!!
by A verified traveler
Nice stay, not as we expected
Posted 10 Oct 2019 on HotelsNice hotel. The room was clean and comfortable, nothing was missing. The swimming pool wasnt clean though so didnt get the chance to get in. Really close to the beach!!
Comment from Hotel Management
19 Oct 2019 by Waseem Akram - Front Office Manager , Hotel Management
Dear Maya,Thank you very much appreciate your valuable review for the Sunstar Nilaveli with your experience. We sheared with whole staff to encourage them. We as a team giving the utmost help to keep the hotel clean for you to stay peacefully. Our culinary team is ready to give you the service as your wish. You can get home away home feeling when you arrive to our place. As you said we hope to see you again. Good luck for you!
