Ratings based on 137 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
18 Aug 2024 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you for taking the time to rate your stay with us. We’re pleased to hear that you had a positive experience overall. It would be a pleasure to welcome you back in the future.
by A verified traveler
Posted 21 Jun 2024
This is a wonderful apartment/hotel. Very clean and new. Comfortable beds. Large space. Easy parking. The outdoor spa tub is amazing. You need a car to stay here. It’s near some attractions, but well outside Nikko.
Comment from Hotel Management
21 Jun 2024 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you for your wonderful review. We're delighted to hear that you enjoyed your stay and found the accommodation clean, spacious, and comfortable. It's great to know that you appreciated the outdoor tub and easy parking. While our location is a bit outside of Nikko, we hope the nearby attractions and serene environment added to your experience. We look forward to welcoming you back soon.
by A verified traveler
Stay here if you like NOISE
Posted 13 Mar 2024 on HotelsComment from Hotel Management
18 Mar 2024 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
We're sorry to hear that noise was an issue during your stay. We strive to provide a comfortable and peaceful environment for all our guests, and we apologize if we fell short of your expectations in this regard. We appreciate your feedback and will take it into consideration as we work to improve our accommodations. If you decide to give us another chance in the future, please don't hesitate to reach out to us directly so we can ensure a more pleasant stay for you.
by A verified traveler
Posted 26 Nov 2023
My husband and i likes it very much.. its a self service check in/out. It has washing machine, kitchen that u can cook and bbq grill and it has private onsen too but we didn’t use it coz it’s cold outside. This room can fit 5-7 people. The thing that I don’t like was the cleaner keeps on trying to open our door when it’s not yet check-out time. But overall we liked it.
Comment from Hotel Management
28 Nov 2023 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you for sharing your experience with us, and we're delighted to hear that you and your husband enjoyed your stay overall. We're glad to know that the self-service check-in/out, the amenities like the washing machine, kitchen, and BBQ grill, as well as the private onsen were to your liking. We apologize for any inconvenience caused by the cleaner attempting to open your door before check-out time. Rest assured, we'll address this matter to ensure it doesn't happen in the future. We hope you will return to stay with us again.
by A verified traveler from Torrance
Posted 4 Jul 2023
Comment from Hotel Management
24 Jul 2023 by Rakuten STAY MOTEL 日光鬼怒川, Hotel Management
この度は最高評価をいただき、誠にありがとうございます。お客様にとって快適なご滞在を提供できたことをとても嬉しく思います。お客様のまたのお越しを心よりお待ちしております。
by A verified traveler
Posted 11 Jun 2023
This is a great and luxurious property. We had a two story apartment with the garage. Very modern, convenient and fully stocked with necessities. I especially enjoyed a balcony with the tub to enjoy the bath outdoors with mountain views, very luxurious! The beds were wet clean and comfortable, the projector tvs in the bedrooms were awesome. Truly a wonderful experience. The location does require a car if visiting Nikko, otherwise one could walk to local dining options, yet during our stayI may many were closed by 7. Highly recommend this property!!!
Comment from Hotel Management
13 Jun 2023 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you for your wonderful review of our hotel. We're thrilled to hear that you had an enjoyable and luxurious experience during your stay with us. It's great to know that the property was fully stocked with necessities, providing everything you needed for a comfortable stay. We're also delighted that you enjoyed a bath outdoors and the projector. It's a pleasure to hear that the beds were clean and comfortable, ensuring a restful sleep. We truly appreciate your recommendation of our property. It means a lot to us that you had a wonderful experience and enjoyed your time with us. Thank you again for your kind words. We look forward to welcoming you back for another exceptional experience.
by A verified traveler
Posted 23 May 2023
What a SUPER nice place to stay:
1. Roomy for 4 people
2. Nice kitchen for cooking
3. Nice hot and relaxing spa
4. Quiet
Relatively small cons:
1. About 30-60 min by car to most sights (e.g., UNESCO temples, lakes, waterfalls, etc.)
2. No one at front desk to help with questions, etc. It's only a tablet for check-in
Comment from Hotel Management
12 Jun 2023 by Rakuten STAY MOTEL Nikko Kinugawa, Hotel Management
Thank you for staying at our facility this time.We are very happy to hear that your room is clean.Also, it seems that you were satisfied with the kitchen.Our facility is located in a quiet place, but there are supermarkets and convenience stores within walking distance, so you can procure groceries and other items.In addition, we have set up popIn Aladdin to please our customers, so you can enjoy the home theater with your own account.Thank you very much for posting a nice review this time.We will continue to strive to provide a more comfortable space and service, encouraged by the warm words we received from our customers.We are looking forward to seeing you again.Rakuten STAY MOTEL Nikko Kinugawa
by A verified traveler
Not for long stay
Posted 8 Feb 2023 on HotelsExactly as photos. Private half-outdoor Onsen is excellent. So comfy. Beds are good and each bed has enough plugs to charge anything!
But... we stayed for 5 nights and this accommodation is cater more for shorter stay. No rubbish bin correction and vacuum or mop or anything. So whatever mess you makes, you need to dare for the whole your stay.
Kitchen is very small. so more for just heat-up and eat.
Other than that, very nice accommodation and overall we are satisfied.
Comment from Hotel Management
8 Feb 2023 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you very much for your review of our hotel. We are happy to hear that you found our room to be exactly as pictured and that you enjoyed the private half-outdoor Onsen. We apologize for the inconvenience caused by the lack of housekeeping services during your 5-night stay and the limited facilities. Your feedback is valuable and will be shared with the team as we strive to improve our guests' experience. We are glad to hear that you had a pleasant stay overall, and we hope to have the opportunity to welcome you back again in the future.
by A verified traveler
Posted 26 Dec 2022 on Hotels
Comment from Hotel Management
27 Dec 2022 by Rakuten STAY MOTEL日光鬼怒川, Hotel Management
この度は当施設にご宿泊いただき、誠にありがとうございました。これからもお客様にお寛ぎいただける空間を提供し､素敵なひと時をお過ごしいただけるよう更に努力して参ります。 またのご利用を心よりお待ちしております。
by A verified traveler
Posted 27 Nov 2022
We loved the cleanliness, and amenities. It felt spacious even for our family of 5.
I would recommend a vanity outside of the bathroom or perhaps another mirror for guests to get ready while others are using the shower.
Comment from Hotel Management
28 Nov 2022 by Rakuten Stay Motel Nikko Kinugawa, Hotel Management
Thank you very much for taking the time to post a review about your stay with us. Your feedback will be considered for future development of the facility. We appreciate your stay and hope to host you again in the near future.
