Ratings based on 110 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Feels very upmarket from the entrance all the way to the room. The Japanese room I stayed in felt extremely large; like a 5-star hotel in Tokyo. The washbasin area looks modern and is well equipped with amenities, including a face steamer. Separate toilet is large. Bathtub is deep for a good soak with a nice view of the outside.
Parking is limited in front so you need to drive further in or up the slope. May be inconvenient if you are alone with heavy luggage and arriving late. Some of the fixtures also need attention as the mixer switch at the bathtub (room 305) was broken with sharp edges; this can be a risk for children, those with poor eyesight or using it in low light.
I did not use the hot springs as I spend most of the time exploring the area by car.
Highly recommended for couples, lone travellers and small families.
by A verified traveler
Posted 12 Apr 2024 on Hotels
The hotel provides a great experience of a Japanese Onsen with traditional rooms with a modern feel and great food. The location overlooking Lake Chuzenji is very tranquil. A great place to go for some peace after the frenzy of Tokyo
by A verified traveler
Posted 22 Jun 2023
by A verified traveler
Posted 8 Mar 2023
by A verified traveler
Posted 9 Feb 2023
Good place to stay and onsen.
by A verified traveler
Posted 24 Dec 2022
Onsen was very nice and clean. The outdoor area was beautiful! They have everything you need already stocked: shampoo, conditioner, body wash and then towels, hair dryers, lotions and other body care items. If you have tattoos, you will need to cover them before going into the onsen. The front desk sells a pack of 10 tattoo cover patches for 250 yen. We really enjoyed dinner and breakfast and the open bar serving sake, hot wine and beer in the lobby when we arrived was a pleasant and welcomed surprise. The staff was very friendly and accommodating too. Rooms were very clean and premises very well kept. Upon check out, we paid a minimal onsen tax which was about 450 yen. It takes about 45 minutes via taxi from the Nikko train station. The taxi is expensive. You can also take a bus and the hotel can shuttle you the rest of the way from the local bus stop. You will want to make the shuttle arrangements before your trip.
by A verified traveler
Posted 3 Oct 2022 on Hotels
by A verified traveler
Posted 28 Nov 2021 on Hotels
by A verified traveler
Posted 18 Apr 2021
Staff is very accommodating and the service is excellent. The hotel is situated in a very quiet location and 5 minutes from the next bus stop which makes it ideal as base for hiking trips. The onsite onsen has 1 indoor and 2 outdoor baths.
by A verified traveler
Posted 24 Mar 2021
