Ratings based on 882 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Nice stay; rooms could use some renovation tho.
by A verified traveler
Posted 7 Nov 2024
Staff were incredibly helpful and kind
by A verified traveler
Posted 6 Nov 2024
Spa/onsen was great after a long day.
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Close to both train stations and bus terminals making it easy to get around Nikko. Close to tourist information
by A verified traveler from Marsfield
Posted 27 Oct 2024
Great location right across the road from JR Nikko train station and bus stop.
Room and bathroom more spacious than most Japanese hotels however it is a bit run down. In the room the table and chairs need refurbishment, tv remote very old and worn, no bedhead so pillows are up against the wall, no shoehorn, pen and paper, plastic tea cups instead of ceramic mugs. Even the cheapest hotels have the last 3 things. Block out curtains were not actually blocking out all the light. However it was quiet, the onsen is basic but ok, breakfast was also free and ok.
Considering the majority of guests were non Japanese ( I was there 4 nights) I'm surprised that only 1 lady seemed to speak good English. I had difficulty understanding how the free parking worked from the man at reception and it wasn't until I took her outside to the machine that she explained how it worked. Written explanation in English that they can give out would be good.
Nikko is expensive for accommodation so it was reasonable value.
by A verified traveler
Posted 27 Oct 2024
We were very happy with the quality, price and location. Nice air conditioning in the room. We are very picky about hotels, and were happy with this hotel
by A verified traveler
Posted 3 Oct 2024
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by A verified traveler
Posted 23 Sep 2024
Nice, quiet location. Friendly staff.
