Ratings based on 116 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
This place is falling apart at the seams. The property is old and musty with bugs. The food was passable but it’s one of very few choices in the area. The onsen bath takes literally hours to fill (8-10 inches per hour) and the location is so remote it takes several trains which run once an hour at most. Staff are lovely but avoid this place!!
by A verified traveler
Posted 28 Oct 2023
Booked this property for private onsen, emailed them to get information and no ine got back, on arrival no sayna and no private onsen and no reason given, room was very nice but hotel is dated and needs a good clean
by A verified traveler
Posted 18 Oct 2023
the building is in bad shape, badly needs to be overhauled, but being a bubble investement it's too big thus unlikely to ever earn a corresponding income. The public outside baths are refreshing but again the inside connected facilities require repair. The onsen water i apprreciated.
by A verified traveler
Posted 17 Oct 2023
While it's very reasonably priced, this place is not well connected in terms of public transportation, and is very tired and old. Better to stay in Nikko town if time is a constraint.
by A verified traveler
Posted 27 Aug 2023 on Orbitz
The staff were friendly and tried their best to speak English- the food was good. The view from the room was good.
In places the property condition was not good.
1. In my room at the bottom of the window had many dead insects.
2 In one of the spas on the walls the paint seemed to have gone black in places.
And in the outside spa there was a blue sheet up to cover a broken balcony floor and fence.
The fence was broken, and there was a rope up to stop people going near the fence.
3 just outside the breakfast room there were some buckets down to catch the water coming from the ceiling- There was also a white sheet up.
4 after having breakfast I made my way out of the breakfast room and noticed that the room adjacent to the corridor, the tiles on the ceiling were hanging down broken and tattered.
5 The carpets were stained in many places.
It was not cheap to stay at this well known hotel chain and I didn’t expect the property to be in this kind of degraded condition.
This property is part of a well known hotel chain in Japan
and I am wondering why the property has not been refurbished or some of the issues rectified.
One of the hotels spas is a really pleasant onsen and the hotel rooms have nice views and the area is real nice, despite the property’s degradation I enjoyed my time there.
I hope that someone from Livemax head office sees this and decides to set aside the monies to fix their issues.
by A verified traveler from World
Posted 3 Nov 2020
Nice hotel in Kawaji area, mountain view, fresh air and birds are singing in the morning.
by A verified traveler
Posted 6 Aug 2020 on Orbitz
I enjoyed staying just this hotel
The first thing that I noticed was the outdoor foot bath which if you have been out hiking all day is perfect. The staff was friendly and explained everything In English.
I enjoyed the hot spring baths. There are 2 types that get switched at 2 different times during the day. The outside baths are a must. They also have a sauna in one of the bath rooms.
There is a free massage chair outside one of the bathrooms
The guest room was ok but the windows on the outside badly need cleaning as there are spiders webs forming. The room I was staying had Japanese futons (mattress) to my surprise it was self service but that meant I could use up to 3 materesses to make my bed comfortable.
Dinner and breakfast was buffet style and the food was good and plentiful.
There are pots of hand sanitizers everywhere.
Comment from Hotel Management
6 Aug 2020 by LiVEMAX RESORT KAWAJI Manager, Hotel Management
thank you
by A verified traveler
Posted 20 May 2020 on Hotels
Comment from Hotel Management
21 May 2020 by リブマックスリゾート川治, Hotel Management
ありがとうございました。
by A verified traveler
Posted 11 Mar 2020 on Hotels
Great location for exploring, rooms are well appointed, clean and at a very reasonable price. Staff levels during the evening and night are quite low so check in early!
Comment from Hotel Management
16 Mar 2020 by リブマックスリゾート川治, Hotel Management
ご宿泊ありがとうございました。
by A verified traveler
Good facilities, but run down, isolated area
Posted 23 Feb 2020 on HotelsWide range of facilities that deservedly give it its ‘resort’ name, but everything is a little worn and tattered. Great if you’re a 70s or 80s fan! From the look of the numbers in the vast breakfast hall, there only seemed to be dozens of couples & families staying when we were there in a massive complex with perhaps hundreds of beds. Biggest disadvantage was its location, hour train trip each way each day from Nikko, in a desolate town where half the buildings seemed derelict it unoccupied. The highlight was we were one of the few areas to still have Onsen in the snow this late in winter (Feb).
Comment from Hotel Management
26 Feb 2020 by Livemax Resorts Kawaji, Hotel Management
Thanks.
