Ratings based on 67 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 25 Oct 2021
The price was very reasonable and the onsen was good. The property is a little bit older and in need of a refresh, but the service was very good and the breakfast was tasty.
by A verified traveler
Posted 23 Apr 2021
Cozy and very charming. Great view of the room widow of the river. Can hear the flowing water of the river from your room.
by A verified traveler
Posted 18 Nov 2019 on Hotels
Not helpful or accommodating to International visitor or seniors. Need at least 1 staff who is fluent in English.
Need step, towel and tub bars and safety features for senior travelers.
Led to believe this hotel was in city of Nikko
Not 30 minutes away by train. Be clear about location.
by A verified traveler
Toll area but great service
Posted 21 Jul 2019 on HotelsThe service at the hotel was great! There was a very friendly old uncle ushering us to the carpark opposite the hotel. We even had a free room upgrade which was a bonus! Also, when we feedback that the wifi was not working, the staff assured that they were looking into it. It was not empty words and the wifi was really fixed by the next morning.
The room was clean and spacious, and the public onsen was maintained in good condition as well. The only thing is that this hotel was within the Kinugawa Onsen area, which had a tollgate for entrance by car. We were not aware about this, and each time we drove in and out, we had to be charged 360 yen.
by A verified traveler
Posted 2 Jun 2019
by A verified traveler from Yokosuka, JP
Posted 23 Mar 2019 on Travelocity
Biggest problem with the stay is that if you didn't buy dinner with the room, although we did purchase breakfast with the reservation, that there is no place to eat at the hotel on a walk-in basis, and food establishments in Kinugawa-Onsen town all appeared to close around 1630-1700, after walking most of the area for an hour or so looking. Leaving 7-11 sandwiches, etc. as your only option. This of course could have been due to being early in the tourist season?? Area was a virtual ghost town after 1700. Having said that the Onsen was great, staff were charming and helpful, numerous things like Edo Wonderland, Tobu World Square, Monkey School, etc. to enjoy during the day. Overall a great and enjoyable experience,
by A verified traveler
Wonderful
Posted 3 Mar 2019 on HotelsThe hotel was great and the room was very large and very comfortable. We had a wonderful time and would return again.
by A verified traveler
Excellent Stay
Posted 18 Feb 2019 on HotelsIt was a great meal - fabulous. Onsen was excellent too. Room is small but that's typical.
by A verified traveler
Posted 12 Feb 2019 on Hotels
by A verified traveler
Posted 21 Jan 2019
Nice location,Good breakfast.
Hotel located near kinugawa onsen station
Close to kigawa river. You can hear river sound in your room.all staff are nice.
