Ratings based on 194 Verified Reviews

3.5 out of 5
96% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jan 2023
3 out of 5
by A verified traveler

So so

Posted 4 May 2021 on Hotels
Was old hotel and parking far ! But hot spring was nice
4 out of 5
by A verified traveler

bathrooms need work

Posted 22 Dec 2019 on Hotels
I want to rate this hotel higher but the private bathrooms in the Japanese/Western rooms need some serious renovation work. At least buy new shower curtains or clean the mold off the ones that are there. The staff are fantastic, the rooms are huge but the bathrooms let the hotel down.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Nov 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Oct 2019 on Hotels
3 out of 5
by A verified traveler

Old, don't take discount slogans seriously.....

Posted 29 Oct 2019 on Hotels
The hotel has many extensions called wings. Everything is huge here, dinner hall is a good 15 minutes walks from our room, having to taking 2 lifts. Room is poorly kept, and untidy, carpet is rusty and feels unattended to for a long time. There is no public shopping or walk about places nearby. Our room faces another building, instead of traditional Onsen hotel, a view of the river. Thought we had a great deal with 50% off, but ended up just getting what we paid for. Dinner is a self serve buffet, not the traditional Japanese Half Board banquet, with different dishes of food that covers the whole dinner table.
4 out of 5
by A verified traveler

Room shower problem

Posted 16 Apr 2019 on Hotels
It was a nice hotel. However, two things were remarkably bad. I found fungus in the shower curtain and the bathtub had also fungus. Second, the hot water supply in the shower had intermittently (e.g., every 30 seconds) hot and cold water flow, which was really disturbing. This is about the shower with the room, not about common bath place (onsen). Others were good. I am not sure whether these problems were in other rooms also. THanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Sgp

Nice hotel

Posted 7 Sep 2018
Good buffet spread. Will be better if have hotel shuttle to train station.
4 out of 5
by A verified traveler

Good relaxing hotel

Posted 9 Jun 2018 on Hotels
Nice service and good price
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Feb 2024
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