Ratings based on 404 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lehi
Posted 30 Dec 2024
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The room is large, there is a convenience store nearby, there is a public onsen to use, it is clean, reasonable price and convenient for those who travel by car.
by A verified traveler
Posted 15 Nov 2024
Not much assistance when transport was needed
by A verified traveler
Posted 14 Nov 2024
The rooms was satisfactory but old as the hotel has an 80’s feel to it. Room was kept but we weren’t sure how long it had been since it was used. Our biggest problem was we killed over 15 Japanese beetles flying through the room all night. Harmless but gross.
by A verified traveler
Posted 14 Nov 2024
We stayed in a standard room, tatami-style, with mattresses on the floor. The room was large with nice views. The hotel itself feels quite dated and front desk staff are not there all day, which is quite challenging if you want to drop luggage off early, etc. If you are using this as a base for Nikko, it takes nearly an hour by train.
by A verified traveler
Posted 30 Oct 2024
We had a wonderful stay at Hotel Ootaki and would definitely return. The hotel is very traditional and gives you a real insight into traditional Japanese culture. Although the staff had limited English, this was not a problem for us and they were incredibly welcoming and helpful. The hotel has lots of freebies as part of their service including combs, hairbrushes, shower caps, razors etc. The onsen was very relaxing and the hotel was clean.
by A verified traveler
Posted 18 Oct 2024
The room is a bit old and need to be renovated.
The air conditioner come with fan only which is a bit warm.
by A verified traveler
Posted 14 Oct 2024
Unfortunately our stay here was ruined by a very rude young man at check in. No manners very rude and unhelpful so would not recommend anything about this place at all. This young man should not be working here. The tatami in room was covered in human black hair (not mine) Very outdated inefficient air conditioning and no washlets in room. Note the two older employees were friendly and courteous
by A verified traveler
Posted 12 Oct 2024
Although staff doesn't speak English, they are helpful, google translate is good. The hotel is a bit out of the way, there is a 7 11 closed by. The room is nice and big and very quiet. I booked a private bath and it is perfect. For the price i have no issue.
