Ratings based on 765 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Efficient and friendly check in. Room and bathroom a bit cramped (where to open suitcase?). Great but pricey breakfast available. Nice bar. Amenities good. Good value. Very clean and up to date chain hotel. Although near train station, no noise when windows closed. Finding the driveway access was a bit tricky because of bicycle paths so dominant in Netherlands.
Comment from Hotel Management
13 Dec 2024 by Natasja - Guest relations, Hotel Management
Dear Hugh,Thank you for taking the time to share your review. We are thrilled that you found the check-in process efficient and our colleagues friendly. Our team strives to provide top-notch service, and your compliment is a testament to their dedication. It is also wonderful to hear that you enjoyed our bar and appreciated the amenities we offer. We always aim to ensure our guests have a comfortable and enjoyable experience.We hope we will have the opportunity to see you again in the future.Kind regards,Natasja - Guest relations
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Natasja - Guest relations, Hotel Management
Beste William,Hartelijk bedankt dat u de tijd heeft genomen om uw verblijf bij ons te beoordelen. We zijn erg blij om te zien dat u een prettig verblijf heeft gehad.Hopelijk mogen we u nogmaals verwelkomen.Met vriendelijke groet,Natasja - Guest relations
by A verified traveler
Posted 18 Oct 2024
-
Comment from Hotel Management
21 Oct 2024 by Natasja - Guest relations, Hotel Management
Dear Reinhard,Thank you very much for your kind review.It is rewarding to know that you had a pleasant experience with us.We hope to have the opportunity to welcome you back soon.Kind regards,Natasja - Guest relations
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest relations, Hotel Management
Beste gastHartelijk bedankt dat u de tijd heeft genomen om uw verblijf te beoordelen. Het verheugt ons om te zien dat u een uitstekend verblijf had.We hopen u nogmaals te mogen verwelkomen.Met vriendelijke groet,Natasja - Guest relations
by A verified traveler
Posted 26 Sep 2024
Good location. Convenient for Metro/Rail transportation. Walkable to city center and Grote Market with plenty of shopping, bars and restaurants. Hotel facilities were good and staff were helpful.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear David, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed our convenient location, adjacent to the central station and a short stroll away from the vibrant city center. It is wonderful to know that our facilities met your expectations and that our colleagues provided you with the assistance you needed. Your appreciation for the cleanliness of your room and the overall condition of our hotel is greatly valued, and we are thrilled that our service contributed positively to your stay.We look forward to seeing you again soon.Kind regards,Natasja - Guest relations
by A verified traveler from willemstad
Posted 25 Aug 2024
Close to town. Trainstation
Comment from Hotel Management
28 Aug 2024 by Team Mercure Nijmegen Centre, Hotel Management
Dear Guest, Thank you for this great review.It's great to know you had an enjoyable stay and appreciated our convenient location, an ideal starting point for visiting the city using the transport options on our doorstep.We look forward to welcoming you back soon. Kind regards,Team Mercure Nijmegen Centre
by A verified traveler from Oranjestad, ARUBA
Posted 22 Aug 2024
THe toilet behind the ddoor
Comment from Hotel Management
28 Aug 2024 by Team Mercure Nijmegen Centre, Hotel Management
Dear Georg, Thank you for taking the time to share your review.We are pleased to hear that you had a pleasant stay but we will take your feedback to our team and see that our housekeeping meets the standards expected.We hope we will have the opportunity to see you again in the future. Best regards,Team Mercure Nijmegen Centre
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Natasja - Guest relations, Hotel Management
Dear James,Thank you very much for this kind rating of your recent stay. We are delighted everything met your expectations and we hope to have the opportunity to welcome you back soon.Kind regards,Natasja - Guest relations
by A verified traveler
Posted 29 Jun 2024
Hotel was perfectly located and suitable for our stay. The room was spotless and the staff were very polite. Unfortunately the air conditioning in the room didn’t work so we were up half the night hot and bothered.
Comment from Hotel Management
2 Jul 2024 by Natasja - Guest relations, Hotel Management
Dear Scarlett,We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the spotless condition of our rooms and the politeness of our colleagues, which are both aspects we pride ourselves on. However, we regret that some aspects of your stay did not meet the standards you expected. We understand that a comfortable room temperature is essential, especially during warm nights. Our air conditioning units are designed to maintain a pleasant climate within a set range, and we apologize if your room's temperature was not to your satisfaction. We encourage our guests to inform us of any discomfort during their stay so that we can find an immediate solution. Finally, it is wonderful to know that you found our location suitable for your stay, conveniently situated just a few steps away from the vibrant heart of Nijmegen and its historical treasures.We hope to welcome you back. Kind regards,Natasja - Guest relations
by A verified traveler
Posted 10 Jun 2024 on Hotels
Very nice hotel. Really next to the train station but still very quiet.
Nice clean rooms and good breakfast
Comment from Hotel Management
12 Jun 2024 by Natasja - Guest relations, Hotel Management
Dear Shahaf,Thank you very much for taking the time to review your visit. We are very happy to read you had such an excellent stay with us. It is also great to know you enjoyed our breakfast buffet, and the nice, clean rooms.Many thanks for your kind words. We hope to welcome you back soon.Kind regards,Natasja - Guest relations
