Ratings based on 311 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2024
Breakfast is very poor…
Comment from Hotel Management
6 Mar 2024 by 東横イン新潟古町フロント, Hotel Management
Thank you for using our facility.Also, thank you for taking the time out of your busy schedule to post a review.We are sorry that you were not satisfied with the breakfast.We will continue to improve our service based on customer feedback.All of our staff will be looking forward to seeing you again if you have the opportunity to stay with us again.
by A verified traveler
Posted 1 Dec 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by 東横INN新潟古町 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。嬉しいお言葉ありがとうございます。今後もお客様にご満足いただけるよう精進して参ります。またご宿泊の機会がございましたら是非お待ちしております。
by A verified traveler
Posted 28 Sep 2020 on Hotels
by A verified traveler
Nice hotel in Furumachi
Posted 6 May 2018 on HotelsThe location of the hotel is a bit far from Niigata station, but close to everything in Furumachi. They also have a shuttle bus from the station to the hotel. Checkin was quick and the room was slightly larger than your average Japanese hotel room. Services were good, and the bed was comfortable. All at a reasonable price during golden week!
by A verified traveler
Recommend this hotel-great value, great service.
Posted 6 Jan 2018 on HotelsThe staff were very friendly and helpful. They were able to recommend restaurants, give directions and information to local sites, etc. My wife and i enjoyed the accomodations. Very clean and comfortable with nice amenities. They even refresh the room daily. We also enjoyed the modest Japanese breakfast. The location was good, fairly close to the center of town.
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by 東横INN新潟古町 くちこみ担当, Hotel Management
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by 東横INN新潟古町 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。また機会がありましたらご検討していただけると幸いです。
by A verified traveler
Posted 24 Nov 2024
breakfast is fine
Comment from Hotel Management
25 Nov 2024 by 東横INN新潟古町 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。朝食に関しましてお褒めのお言葉ありがとうございます。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。お客様のまたのご来館を心よりお待ち申し上げます。
by A verified traveler
Posted 17 Nov 2024
朝食がビュッフェであったら満点だった。
Comment from Hotel Management
18 Nov 2024 by 東横INN新潟古町 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊賜り誠にありがとうございました。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by 東横INN新潟古町 くちこみ担当, Hotel Management
先日はご宿泊頂き誠にありがとうございました。
