Ratings based on 993 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by アートホテル新潟駅前 フロント, Hotel Management
この度はアートホテル新潟駅前をご利用いただき誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか。今後ともお客様が安心してお泊りいただけるようスタッフ一同努めて参ります。お客様のまたのお越しを心よりお待ち申し上げます。
by A verified traveler from Singapore
Posted 14 Nov 2024
The breakfast buffet was excellent but the air conditioning system was atrocious. It had only 4 settings: off, low, medium, and high. It was not possible to control the specific temperature or humidity level indoors. Despite turning the heat setting off, the room consistently felt so overheated that I had to open the window, exposing the room to external noise and pollution. At one point despite leaving the window open and the heat off, I returned to find the room sweltering - it felt like over 30 degrees Celsius when the outside temperature peaked at around 20 degrees that day. I would not recommend this hotel to anyone who isn’t completely insensitive to temperature.
Comment from Hotel Management
16 Nov 2024 by Art Hotel Niigata Station Front, Hotel Management
Thank you very much for choosing Art Hotel Niigata Station.Regarding the air conditioning, as our hotel is located in a building complex, the only adjustment in the room is the air volume. We apologize for any inconvenience caused.Thank you very much for taking the time to provide us with your valuable feedback. We sincerely look forward to welcoming you again.
by A verified traveler from San Jose
Posted 31 Oct 2024
N/A
Comment from Hotel Management
31 Oct 2024 by Art Hotel Niigata Station Front, Hotel Management
Thank you very much for choosing Art Hotel Niigata Station.Our staff will continue to work hard to provide a space where our customers can relax and enjoy themselves.We hope you will visit us again when you come to Niigata. We look forward to seeing you again.
by A verified traveler from Chestermere
Posted 12 Jul 2024
Our deluxe room size was more than enough for a family of 4 people.
Comment from Hotel Management
14 Jul 2024 by Art Hotel Niigata Station Front, Hotel Management
Thank you for choosing Art Hotel Niigata Station.We are delighted to hear that you were satisfied with your stay. We will continue to strive to provide a relaxing atmosphere for our guests.Thank you very much for your stay. We look forward to welcoming you again.
by A verified traveler
Posted 21 Jun 2024 on Travelocity
Good
Comment from Hotel Management
23 Jun 2024 by Art Hotel Niigata Station Front Desk, Hotel Management
Thank you very much for staying at Art Hotel Niigata station. We are happy to hear that you had a pleasant stay with us. We hope that we have been able to help you create wonderful memories of your trip. Thank you very much for taking the time to submit this information. We look forward to serving you again.
by A verified traveler
Posted 19 Jun 2024 on Travelocity
Good
Comment from Hotel Management
23 Jun 2024 by アートホテル新潟駅前 フロント, Hotel Management
Thank you very much for choosing Art Hotel Niigata station. We are very happy to hear that you were satisfied with your stay. We will continue to strive to improve our services and strive to provide a more satisfactory hotel experience for all of our guests. We hope you will visit us again when you come to Niigata. We look forward to seeing you again.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
23 Jun 2024 by アートホテル新潟駅前 フロント, Hotel Management
この度はアートホテル新潟駅前をご利用くださいまして、誠にありがとうございます。ご滞在はごゆっくりお過ごしいただけましたでしょうか。これからも安心な空間で快適なひとときをお過ごしいただけるホテルを目指して参ります。また新潟にお越しの際には是非当ホテルをご利用ください。スタッフ一同心よりお待ちいたしております。
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
22 May 2024 by アートホテル新潟駅前 フロント, Hotel Management
この度はアートホテル新潟駅前をご利用くださいまして、誠にありがとうございます。ご滞在にご満足いただけたようで大変嬉しい限りでございます。今後とも皆様から何度もお選びいただけるホテルを目指して一同向上に努めて参ります。この度はご多用の中ご投稿頂きまして、誠にありがとうございました。お客様に再度お目にかかれます日を、心よりお待ちいたしております。
by A verified traveler
A simple hotel in the city centre
Posted 8 May 2024 on HotelsThe property is located in a very convenient location, right above the train station and shopping malls.
Check-in was easy. There is no parking facility in the hotel but it offers discounts for hotel guests to park in nearby facilities. Staff was helpful. Rooms were a bit run down but generally neat and tidy. It was very good for the price.
Comment from Hotel Management
9 May 2024 by Art Hotel Niigata Station Front, Hotel Management
Thank you very much for choosing Art Hotel Niigata Station.The rooms have become noticeably old, but we will do our best to cover this in terms of service and cleaning.Thank you very much for taking time out of your busy schedule to write to us. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 14 Apr 2024 on Hotels
The rooms were okay. Since it was April, the fan unit only put out heated air. We had to open the window to get to cool down the room.
Comment from Hotel Management
18 Apr 2024 by Art Hotel Niigata Station Front, Hotel Management
Thank you very much for staying at Art Hotel Niigata Station.As for the air conditioning, the only adjustment you can make in your room is the air volume, as it is centrally managed by the hotel. We have circulators, oil heaters, and blankets available for rent, so please ask at the front desk.We will do our best to make your stay as comfortable as possible, and we look forward to having you stay with us again.
