Ratings based on 208 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
by A verified traveler from Niwot
Posted 22 Sep 2024
Great, modern, good condition, clean, comfortable bed. Only issue is that there is no air conditioning in the room, this was manageable with opening window and using provided free standing fan. For some of possible hotter summer weeks this could become a problem.
by A verified traveler
Posted 22 Sep 2024
Perfect location. Very clean and modern hotel. Exceeded all our expectations.
by A verified traveler
Posted 21 Sep 2024
Smallish but very comfortable room, accommodating staff, excellent breakfast
by A verified traveler
Posted 19 Sep 2024
Friendly service. Close to public transportation and restaurants. Good facilities and clean room.
by A verified traveler
Posted 17 Sep 2024
Compact but good.
by A verified traveler
Posted 14 Sep 2024
We were disappointed in the shuttle services. They forgot our airport pickup and we had to wait over an hour. Then the trip to Basel was a surprise. We stopped at the Lindt Chocolate Factory at their suggestion and then they proceeded to charge us for their wait time without telling us. Both rides were very expensive!
by A verified traveler from North Vancouver
Posted 9 Sep 2024
Don’t be fooled by the picture like we were. Also Expedia mentions great views, it was one of the main reasons I picked this hotel BUT you only get to go up on the rooftop and see the views if you book the loft suite. Very misleading Expedia. Other than that the hotel was nice and great location.
by A verified traveler
Posted 5 Sep 2024
The staff was very friendly & helpful. The property was very clean. The breakfast was amazing. I would highly recommend this property if in Zurich.
by A verified traveler
Posted 24 Aug 2024
The hotel is located close to the central train station. Walkable to sights/attractions, dining, shops and entertainment. A few minutes walk to the tram stations. The hotel staff are polite and professional in dealing with guests. The room is spacious, clean with comfortable bed. They also provide a variety of options in the breakfast buffet.
Thank you to Stefanie and the hotel staff members who were involved in a quick response and resolution on a matter i addressed.
Would definitely recommend. Thank you.
Comment from Hotel Management
25 Aug 2024 by Stefanie Spielmann, Cluster Hotel Manager , Hotel Management
Dear Erwin, Thank you for taking the time to review your stay.We are very pleased that you enjoyed your stay with us and we hope to welcome you again soon.Best regards,Stefanie SpielmannCluster Hotel Manager
