Ratings based on 374 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Walked in and first thing I noticed was it’s not as impressive as the other radisson hotels I have stayed in. Guessing maybe because this is an airport hotel so really designed just for staying somewhere before you need to go to the airport? The toilet wasn’t working from when we got into the room. Asked if we could change rooms and the manager that came said ‘imagine if they had to change rooms for 20 people’. Not sure how that made sense if 20 people were not facing the issue of a toilet that wasn’t flushing. Really ruined the stay for me. Was not impressed. Spent 3 days panicking whenever we needed to use the toilet. Would not stay at this one again unfortunately. First time ever giving a bad review and I have stayed in hotels in over 24 countries. Breakfast wasn’t impressive but dinner and mocktail were ok. Quick walk to terminal 1 so that was a positive.
Comment from Hotel Management
16 Dec 2024 by Romeo El Hajal, Hotel Management
Dear Oghenetega,Thank you for your detailed feedback. We regret to hear about the inconvenience caused during your stay. After verifiying with the team, our maintenance team made multiple efforts to resolve the issue with the toilet during your visit. While we understand your frustration, it’s worth noting that the problem was linked to excessive use of toilet paper, which led to recurring blockages.That said, we apologize if our communication about the situation was not clear or if it affected your comfort. Your comments about the breakfast and the overall impression of the property have been noted, and we will use this as an opportunity to improve. We appreciate your positive remarks about the convenient location and your dining experience. Thank you for your feedback, and we hope to regain your trust in the future.Best regards,
by A verified traveler from Ansouis
Posted 8 Dec 2024
Great airport hotel. Staff was very friendly and the room was incredibly clean and felt brand new.
Comment from Hotel Management
9 Dec 2024 by Romeo El Hajal, Hotel Management
Dear Angela,We're glad to read your review about our hotel and staff; we certainly look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 30 Oct 2024
Very close to airport, easy walk. Rooms were nice and beds very comfortable. Shuttle in the morning was helpful when leaving from a different terminal.
Comment from Hotel Management
1 Nov 2024 by Romeo El Hajal, Hotel Management
Dear Teresa,Many thanks for your review and the score of 5/5.Indeed our proximity to the airport means one can reach the terminal 1 within 5 minutes.Best regards,
by A verified traveler
Posted 28 Oct 2024
It's fine and very convenient to be close to the airport
Comment from Hotel Management
28 Oct 2024 by Romeo El Hajal, Hotel Management
Dear Jorge,Thank you for your review and your appreciation of the hotel's proximity to the airport.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 21 Oct 2024
by A verified traveler from Louisville
Posted 20 Oct 2024
The hotel and the staff were wonderful. The only thing we didn't like is that they switched to heat in the middle of our stay and we weren't notified!
Comment from Hotel Management
23 Oct 2024 by Romeo El Hajal, Hotel Management
Dear Danielle,Thank you for your review.We appreciate your comments and have rectified the situation with the A/C system that happened during your stay.Best regards,
by A verified traveler
Posted 12 Oct 2024
Excellent customer service! The staff is lovely!
Comment from Hotel Management
14 Oct 2024 by Romeo El Hajal, Hotel Management
Dear Michael,Thanks for your appraisal of our staff; we're happy to read the review and the score you've awarded us.We hope to see you soon.Best regards,
by A verified traveler from sabana grande
Posted 6 Oct 2024
The level of professionalism, attention to detail, and overall quality was exceptional. Every aspect was handled with utmost care, ensuring a seamless and satisfying experience from start to finish. This high standard of service and commitment to excellence warrants a strong recommendation. I am thoroughly impressed and would highly recommend this to others without hesitation.
Comment from Hotel Management
14 Oct 2024 by Romeo El Hajal, Hotel Management
Dear Alexis,Many thanks for your recommendations and praise of our hotel.We appreciate the perfect score of 5/5 and look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 6 Oct 2024
Brand new property with comfortable beds and pleasant staff. Nice breakfast. Would come back
Comment from Hotel Management
9 Oct 2024 by Romeo El Hajal, Hotel Management
Dear Lee Ann,Many thanks for the perfect score of 5/5. We appreciate your comment and look forward to your return.Best regards
