Ratings based on 344 Verified Reviews

4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 14 Aug 2024
Pictures of property looked nothing like the room we were given. We were put in a very creepy, outdated attic room with 3 bedrooms and two bathrooms. The pool was the highlight of our stay. The dinner and breakfast were good as well and the staff was fairly nice. The location and exterior were very strange. I wouldn’t stay there again if you paid me to.
5 out of 5
by A verified traveler

Posted 9 Aug 2024
Great
3 out of 5
by A verified traveler

Way out hotel.

Posted 28 Jun 2024 on Hotels
Hotel was way out of city. Restaurants are rare so better buy the hotel breakfast. Rooms are crampy although I booked 2 double beds.
5 out of 5
by A verified traveler

Posted 18 Sep 2023
We would definitely come back to this property. We enjoyed our stay. Great restaurant, lounge and breakfast. Staff were always friendly and helpful.
2 out of 5
by A verified traveler

Black mold

Posted 18 Sep 2023 on Hotels
Friendly staff. Dirty must smelling room. Black mold in shower. They could throw some thick bleach down if they cared enough to. Also nothing to see at breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jul 2023 on Hotels
5 out of 5
by A verified traveler

Posted 14 May 2023 on Hotels
Great hotel no complaints apart from the breakfast was very expensive
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Aug 2022 on Hotels
4 out of 5
by A verified traveler

Posted 30 Jul 2022 on Hotels
Hotel was in a convenient location for us Room was spacious and clean; nice swimming pool and good breakfast
1 out of 5
by A verified traveler

Absolute worst hotel experience!

Posted 30 Sep 2019 on Hotels
The second we walked in, the staff was rude. No greet, no smile, he looked grumpy and had a bad tone, seemed like he didn't want to be there. It was a very uncomfortable experience right from the start until the end. Breakfast looked like egg porridge, watermelon was almost frozen, and the bacon was undercooked. Only thing decent was their coffee machine. The location was far from everything. If you want to go to the airport by public transportation, be prepared to pay $70 Euros for Taxi and $50 for Uber. The bathroom had MOLD on it! and the sink was very slow draining and smelled like manure. They probably have a problem with their pipping. Also, when we arrived most of the lights were off in the hallways. We believe they are trying to save money by lowering their energy costs. We had to turn on our phone flash lights just so we can find our way to our room and find the key hole. We stayed here just for a night as everything was sold out due to a last minute booking. The absolute worst experience in accommodation for us, we could not wait to leave this place! Place felt dirty and made us feel dirty. BEWARE visitors!! I wish I read this review before we booked!
Comment from Hotel Management
1 Oct 2019 by NADIA, Hotel Management
Dear guest, We are very sorry for all these desagreements. Promotel will be all renovated ( rooms , corridors, restaurant, bar ...) We begin renovation from 01/10/2019 until spring 2020. We also add new large buffet in the breakfast room . We change lights Inside corridors ... Thank you for your understanding. Bests regards reservation desk.
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