Ratings based on 299 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Santiago
Posted 28 Sep 2024
This place is wonderful and very charming!!
by A verified traveler
Posted 26 Aug 2023
Great place. Dining options slightly pricey and buffet breakfast at 25E seemed a bit steep.
But excellent atmosphere, very quiet corridors and a peaceful setting round the pool. Tennis was a welcome bonus too!
by A verified traveler
High end hotel in the hillside
Posted 17 Jul 2023 on HotelsGreat pool with lovely sun loungers and shady spots. There’s a pool bar with snack food and a more formal restaurant which was lovely.
The pool bar service wasn’t great and it’s difficult to get water refills which in the heat isn’t good. But other than that the service is lovely, hotel parking is good, room was a nice size and clearly newly renovated.
They added rose petals on our bed as we’ve just got married which was a lovely touch.
by A verified traveler
Posted 22 Oct 2022 on Hotels
The hotel and grounds are very nice, and dinner was very star-worthy. Over all grand luxe on a grand scale.
by A verified traveler
Posted 29 Jun 2022
Good location and facilities.
One thing we couldn’t understand was that they didn’t serve any food or nibbles throughout the day when we had just arrived and were hungry - we couldn’t order anything.
by A verified traveler
Service is not up to standard as a 4-star hotel
Posted 27 Jun 2022 on HotelsGenerally speaking the hotel is nice, but I don’t think it’s service is up to the standard as a 4-star hotel. The room is clean but there was bad smell from the bathroom; One of the towels got some pubic hairs on it……. Very gross, I’ve asked to replace it. Regarding the service, we’ve come to the reception asking for wine glasses and wine opener, then they referred us to the bar to get it, but nobody’s at the bar at all, we’ve been waiting for 10 mins then go back to the room, and call the operator to ask for that, then it’s still the receptionist taking up the phone and still asked us to go to the bar, we explained that no one in the bar and hope that they can bring them to us. Then the receptionist said she’ll check, after a while she called back and told us then the bar man is there and asked us to go out to get it…. As a 4-star hotel, we assumed that we could get these delivered to the room instead of all the hassles. The pool bar and the bar have nobody at all during the official opening time, we observed that it’s always the ladies in reception doing all the work, we went to the reception asking for a beer to the pool, the receptionist get to the bar and telling that they can only offer beer bottles because no bartender there, then we’ve ordered 2 bottles of Corona which cost €18 and she barely found a lime for it. I think the staff are friendly but the hotel do not provide them with proper training and it’s too short of hands. Not a very pleasant experience to stay.
by A verified traveler
Posted 24 Jun 2022
by A verified traveler
Posted 7 Sep 2020 on Hotels
Nice location , good buffet breakfast , clean bedroom .
Minimum staff on duty due to Covid and unfortunately spa was not available
by A verified traveler
Posted 6 Oct 2019
Bad internet which in the 21st Century is an-off for a hotel. Small rooms, nothing spectacular. Far from the center.
by A verified traveler
Posted 31 Aug 2019 on Hotels
