Ratings based on 93 Verified Reviews
3.8 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
very convenient. hotel with good staff
Comment from Hotel Management
30 Oct 2024 by Jacques Ramat – General Manager, Hotel Management
Dear Babak,Thank you for your feedback on your stay at Hotel Khla. We are pleased to hear that you found our hotel convenient and our staff commendable. We take your comments seriously and continuously strive for improvement to ensure an even better experience for our guests. Thanks for your visit.Kind regards,
by A verified traveler
Posted 11 Sep 2024
Very thin walls. The doors slam and rattle the walls and we can hear our neighbors talking at normal volumes. The room was not thoroughly cleaned when we arrived. Would recommend staying in Old Town.
Comment from Hotel Management
3 Oct 2024 by Jacques Ramat – General Manager, Hotel Management
Dear Ellie,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the noise and the state of your room upon arrival. Please rest assured that we are addressing these issues with the utmost urgency to ensure that our guests enjoy a peaceful and comfortable stay.Warm regards,
by A verified traveler
Posted 24 Jul 2024
Location was ok but rooms very tidy and noise from rooms above carried through. Shower was very very tiny and could not turn around or lift my arms.
Comment from Hotel Management
25 Jul 2024 by Jacques Ramat - General Manager, Hotel Management
Dear Kevin,Thank you for sharing your feedback with us. We are sorry to hear that your experience did not fully meet your expectations. Please be assured that we are currently in the process of renovating our bathrooms to enhance comfort and convenience for our guests. We understand the importance of a spacious and relaxing shower experience, and we are working diligently to improve this aspect of our rooms. Your patience during this period of enhancement is greatly appreciated. Sincerely Yours,
by A verified traveler
Posted 17 Jul 2024
The cleaning staff didn't change our hand soap for 3 days. The towels we initially received also had stains and hair on them. While the hotel is close to the Gare, it's not worth it. We were not pleased with the cleanliness and overall found the general service to be quite cold and standoffish.
Comment from Hotel Management
17 Jul 2024 by Jacques Ramat - General Manager, Hotel Management
Dear Christine,Thank you for taking the time to share your bad feedback. We sincerely apologize for the issues you encountered with the cleanliness and service during your stay. Please rest assured that we take your comments very seriously and have addressed the concerns with our housekeeping and staff to ensure that our high standards are upheld. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,
by A verified traveler
Posted 11 Jul 2024
Comment from Hotel Management
14 Jul 2024 by Jacques Ramat – Directeur Général, Hotel Management
Thank you, Jessica, for your kind review. it seems that we met your expectations in service and quality standards. Thanks again for your visit. From all the team, we wish you a lovely summer and we look forward to welcoming you again, here, at Hotel Khla.Yours sincerely,
by A verified traveler
Superb location, clean hotel, and friendly staff
Posted 5 Jul 2024 on HotelsThe hotel is clean and renovated but very friendly staff. The location is superb.. a few steps away from the main shopping street and a few minutes’ walk to the old city. The only issue is with no soundproofing of the rooms so water running in the pipes in the adjacent room might keep you awake at night.
Comment from Hotel Management
5 Jul 2024 by Jacques Ramat – General Manager, Hotel Management
Dear guest,Thank you for your feedback and the positive remarks on our hotel's cleanliness, renovation, and location. We are delighted to hear that you found our staff very friendly. Your comfort is our top priority, and we take your comments on soundproofing very seriously. Please rest assured that we are looking into this matter to improve our guest experience. We hope to welcome you back to Hotel Khla in the future for an even more enjoyable stay !Warm regards,
by A verified traveler
Posted 1 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Jacques Ramat - General Manager, Hotel Management
We take note of your very poor rating and we regret that absolutely nothing was able to satisfy you during your stay at the Hotel. We hope that the rest of your visit in Nice went well.Sincerely,
by A verified traveler
Posted 7 Jun 2024
Great stay
Comment from Hotel Management
9 Jun 2024 by Jacques Ramat – General Manager, Hotel Management
Thank you so much, Juan, for your great review. I hope sincerly to see you soon again, here, at the Hotel Khla, for a new experience in Nice. Thanks for your visit.Kind regards,
by A verified traveler
Posted 6 Jun 2024
Great staff. Location immediately surrounding the property felt a bit unsafe in the night, though we were close to central area and train station. Room was tight but relatively nice to other options in the area within the same price range.
Comment from Hotel Management
6 Jun 2024 by Jacques Ramat – General Manager, Hotel Management
Thank you, Kyle, for taking the time to share your feedback on Expedia. We are delighted to hear that you appreciated our staff's efforts to ensure a pleasant stay. Your safety and comfort are our top priorities, and we are currently taking steps to enhance the sense of security around the property during the night. We are also pleased that you found our rooms to be a good value compared to other options in the area. We look forward to welcoming you back to the Hotel Khla in the future.Warm regards,
by A verified traveler
Great location, nice staff,
Posted 3 Jun 2024 on HotelsAlthough the bathroom was a bit dated and we had some electrical issues in our room, overall we found the hotel and its staff to be great. Good breakfast, very close proximity to the train station, very decently sized rooms. I felt like we got we paid for.
Comment from Hotel Management
4 Jun 2024 by Jacques Ramat – General Manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback and the perfect score on Hotels.com! We're touched to hear that our staff and services met your expectations. We acknowledge the issues you mentioned and are actively working to update our facilities to enhance the comfort of your future stays. It's delightful to know that our breakfast, location, and room sizes contributed positively to your experience. We aim to provide value for your investment and are glad you felt this was achieved. Looking forward to welcoming you back at the Hotel Khla.Kind regards,
