Ratings based on 1,134 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Everything was fine but really disappointed with parking charges,
too costly.
Comment from Hotel Management
22 Nov 2024 by Front Desk, Hotel Management
Thank you for your detailed review. We really appreciate your feedback. We will be addressing your concerns in regards to the parking charges to our higher management.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Greetings from Wyndham Garden, Thank you for taking the time to rate your recent experience.We appreciate your feedback and your review and we are happy to share it with our team. I'm sure they will appreciate the positive review! We hope to be able to welcome you back to Wyndham Garden next time you visit Niagara Falls and provide you a quality stay once again!Thank you,
by A verified traveler
Posted 17 Nov 2024
Nice plac
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Greetings from Wyndham Garden, Thank you for taking the time to rate your recent experience.We appreciate your feedback and your review and we are happy to share it with our team. I'm sure they will appreciate the positive review! We hope to be able to welcome you back to Wyndham Garden next time you visit Niagara Falls and provide you a quality stay once again!Thank you,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Greetings from Wyndham Garden,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to hear about the positives during your stay! However, we apologize that our efforts fell short of your expectations in some areas of the property. The information that you have graciously provided will be put to good use and we will improve our performance in the future.We hope to welcome you back to Wyndham Garden if your travels bring you back to Niagara Falls.Thank you,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Greetings from Wyndham Garden, Thank you for taking the time to rate your recent experience.We appreciate your feedback and your review and we are happy to share it with our team. I'm sure they will appreciate the positive review! We hope to be able to welcome you back to Wyndham Garden next time you visit Niagara Falls and provide you a quality stay once again!Thank you,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Duty Manager, Hotel Management
Thank you for your rating. We really appreciate your time and hope to see you again.
by A verified traveler
Posted 11 Nov 2024
Limited selection of TSN t.v. Channels
Comment from Hotel Management
13 Nov 2024 by Duty Manager, Hotel Management
Thank you for your feedback. We appreciate you taking time and we hope you enjoyed your stay. Hope to see you again.
by A verified traveler
Posted 11 Nov 2024
I wish they had more essentials as toothpaste, makeup wipes, and lotion for last minute stays. Other than that they stay was good and check in was easy!
Comment from Hotel Management
11 Nov 2024 by Duty Manager, Hotel Management
Thank you for taking the time to share your feedback! We're so glad to hear you had an easy check-in process. We always aim to ensure our guests have everything they need, and we appreciate you letting us know about the additional essentials. We do provide a toothpaste and toothbrushes when the guest requests by dialing 0 to the Front Desk. However, we do not provide any make-up removal wipes to avoid any allergy reaction. We appreciate your feedback and looking forward for your return when you are around the area.
by A verified traveler
Posted 10 Nov 2024
This hotel located in a nice area but it so dirty, everywhere smell bad, room so dirty. I didn’t get shower as it was so dirty and the towels looked so old I scared even touch them. The parking is $30 | night but outside was a sign $10.
Won’t come back again
Comment from Hotel Management
10 Nov 2024 by Duty Manager, Hotel Management
I sincerely apologize for any inconvenience you experienced during your stay. We always strive to provide a comfortable and enjoyable experience for all of our guests, and we regret that this was not your experience. We always encourage our guests to inform us of any concerns while on the property, as this allows us to make timely adjustments and resolve any problems quickly. Unfortunately, every hotel in Niagara Falls is charging for the parking and we are very transparent with the fees on our official booking websites.
by A verified traveler
Posted 8 Nov 2024
Room was great.
Maintenance staff friendly and quick response to our issue.
Maid staff friendly and provided great service.
The onsite restaurant was closed - reserved for a private party for the 2 days we were there
Comment from Hotel Management
9 Nov 2024 by Front Desk Management, Hotel Management
Greetings from Wyndham Garden,Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if your travels bring you back to Niagara Falls, you’ll give us another opportunity to welcome you back to our property.
