Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Lovely!
Comment from Hotel Management
25 Sep 2024 by Lenny GM, Hotel Management
Thank you Joen for your response. I am so happy you enjoyed with us. Hearing from our satisfied guests is very important. Please safe travels to you and come back and see us at The Giacomo Hotel.
by A verified traveler
Posted 25 Sep 2024
The property is old and charming. Quirks, sure but it just adds to the ambiance
Comment from Hotel Management
25 Sep 2024 by Lenny GM, Hotel Management
Thank you William for your response. I am so happy you enjoyed with us. Feedback from our guests is very important. Please safe travels to you and come back and see us at The Giacomo Hotel.
by A verified traveler
Posted 24 Sep 2024
Disappointed in the cleanliness and staff did not follow through with promise to complete turndown service while we were out for over 6 hours. More than enough time to properly clean a room after it was brought to their attention. Sky view lounge also disappointing the lookout windows were disgusting and covered in spiders. Manger acted like they were trying to make it right but with no follow through it was empty words. This was extremely frustrating since this is the first and only time I’ve ever had to make a complaint during a hotel stay and it was handled very poorly. They did compensate some of our stay, but considering we also had problems with the parking plus all of the room issues, it seems like they should have done more.
Comment from Hotel Management
24 Sep 2024 by Lenny GM, Hotel Management
I apologize for your issues Melany. We love giving our guests the very best in service and cleanliness. It was nice to meet you and I sincerely apologize for failing to exceed your expectations. Please safe travels to you.
by A verified traveler
Posted 19 Sep 2024
Absolutely Beautiful property
Comment from Hotel Management
20 Sep 2024 by Lenny GM, Hotel Management
Thank you Kelly for the response. I am so glad you enjoyed your stay with us. Hearing positive feedback from our guests is so important, I will share yours with the staff. Please safe travels and if you are ever in the area again, come see us at The Giacomo Hotel.
by A verified traveler
Posted 18 Sep 2024
We thought the hotel was nice. Only complaint is that the breakfast was not good. Everything tasted like it was pre-made and heated in a microwave. The bacon today was barely cooked.
Comment from Hotel Management
20 Sep 2024 by Lenny GM, Hotel Management
Thank you for the response Edward. I apologize for your issues and appreciate you taking the time to leave your feedback. It is very important as it helps me build a better property for all. Please, safe travels to you.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Lenny GM, Hotel Management
Thank you for the response Faith. I am so happy to see you enjoyed your stay with us. Hearing from our guests is so very important. Please if ever in the area again, come see us at The Giacomo Hotel. Safe travels to you.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Lenny GM, Hotel Management
Thank you for the response Myra. I appreciate you taking the time to leave your feedback. We always strive to provide the best service and cleanliness to all our guests. Please, safe travels to you.
by A verified traveler
Posted 11 Sep 2024
Very affordable and great staff, also near to the Niagara Falls area , I love it ❤️
Comment from Hotel Management
12 Sep 2024 by Lenny GM, Hotel Management
Thank you so much Jose for your response. I am so glad to hear that you had a great time during your stay. Seeing feedback from satisfied guests is always great and I love the feedback. I will pass it along to the staff. Please safe travels to you my friend and come back anytime and see us at The Giacomo Hotel.
by A verified traveler
Posted 8 Sep 2024
Well prepared complimentary breakfast.
Staff was friendly, Room was not well cleaned.
Comment from Hotel Management
9 Sep 2024 by Lenny GM, Hotel Management
Thank you Sarah for your response. I appreciate your feedback as I will share it will the staff. Please safe travels to you and come back anytime.
by A verified traveler
Posted 8 Sep 2024
Beautifully restored turn of the century property AND reasonably priced! Clean, quiet and comfortable.
Comment from Hotel Management
9 Sep 2024 by Lenny GM, Hotel Management
Thank you so much Mark for your response. I am so happy you enjoyed your stay with us. Hearing feedback from our guests is so important. Please if ever in the area again, come see us at The Giacomo Hotel. Safe travels to you.
