Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler from Mississauga
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
While the property and staff were great NOTHING could make up for the kids running in the halls most of the day and night. Even worse were their parents partying and drinking in the hall way most of the night!
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Bradley,We appreciate you sharing your concerns regarding your recent visit. While we're glad you enjoyed our property and the excellent service our team provided, it saddens us to hear of the noise disturbance you encountered from other guests and of any disruption this caused to your stay. Thankfully, this is not a usual occurrence, but we will certainly discuss these issues internally and work with our team to address how to respond to such situations going forward. Your feedback is gratefully received and allows us to continually review and improve guest satisfaction. Thank you for your comments, and we hope to have the chance to provide a more enjoyable visit the next time you're in the area.
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Great place to stay
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Dear Willy,We're delighted you enjoyed your stay at Sheraton Niagara Falls, and we look forward to your next visit.
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 13 Dec 2024
The property could use an upgrade. The rooms (specially the carpet and furniture) is starting to look worn down and dirty.
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear Nancy,It was our pleasure to host you during your recent stay at Sheraton Niagara Falls. While we're grateful for your positive rating, we're sorry that our accommodations fell short of meeting your expectations. Your feedback regarding any updates is gratefully received and allows us to continuously review guest satisfaction and areas where improvements could be made. Thank you for your valuable comments, and we hope to have the chance to welcome you back the next time you're in the area.
by A verified traveler
Posted 12 Dec 2024
Was really cold
Comment from Hotel Management
13 Dec 2024 by General Manager, Hotel Management
Dear Jason,Thank you for your feedback. Guest comfort is paramount to us, and we’ll review our temperature settings to ensure a cozier environment for future visits. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional stay down the line.
by A verified traveler
Posted 11 Dec 2024
1
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Dear Ian,Thank you for your perfect rating! We're delighted that you had an excellent stay at Sheraton Niagara Falls. It was a pleasure having you here, and we hope you'll consider returning for another phenomenal experience in the future.
