Ratings based on 3,241 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 24 Nov 2024
I had a quiet room
I liked to see the falls at end of hallway
I liked room service
I was able to meet up with business friends sort parking and finish the day successfully
Thanks
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Dear Denise, We are pleased to know how much you enjoyed our tranquil accommodations and a wonderful meal delivered to your door. It was also a delight to read our breathtaking views of the falls helped make your stay so memorable. Thank you for the excellent review of Niagara Falls Marriott on the Falls, and we look forward to welcoming you again on your next visit to the area.Zach,Guest Services
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Guest Services, Hotel Management
Dear Jenna, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. Thank you for choosing Niagara Falls Marriott on the Falls, and we look forward to another opportunity to welcome you back soon.Zach,Guest Services
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Services, Hotel Management
Dear Vanessa, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Zach,Guest Services
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Services, Hotel Management
Dear Raymundo, We are thrilled you had an excellent stay at Niagara Falls Marriott on the Falls, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Zach,Guest Services
by A verified traveler
Posted 21 Nov 2024
The portions are very large at the milestone as well as room service. Order accordingly.
Comment from Hotel Management
22 Nov 2024 by Guest Services, Hotel Management
Dear Kimberly, We are thrilled to read that you loved many aspects of your visit and that you had a fantastic stay. We also appreciate you mentioning your dining experience and could take advantage of our room service. Thank you for choosing Niagara Falls Marriott on the Falls and for your feedback; we hope to see you again soon.Zach,Guest Services
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Services, Hotel Management
Dear Iaroslav, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Zach,Guest Services
by A verified traveler
Posted 19 Nov 2024
PLACE WAS VERY CLEAN
Comment from Hotel Management
20 Nov 2024 by Guest Services, Hotel Management
Dear Christina, We're delighted to hear you appreciated our well-kept hotel. Our housekeeping team works diligently to ensure everything is spotless, and it means a lot to us that their hard work is recognized by our valued guests like you. Thank you for choosing Niagara Falls Marriott on the Falls, and we look forward to seeing you again soon. Zach, Guest Services
by A verified traveler
Posted 18 Nov 2024
The junior corner suite on the 17th floor was amazing and a killer panoramic view of the falls. Especially breathtaking at night.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Janina, It was a pleasure welcoming you at Niagara Falls Marriott on the Falls! We are thrilled that your experience was perfect from beginning to end. Our newly renovated accommodations complement the natural beauty of the Falls while you soak up their stunning views from our oversized windows. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Zach,Guest Services
by A verified traveler
Posted 17 Nov 2024
Even though the booking said View in the name, and the property distinguishes other rooms as City View, our room had a beautiful view of a parking lot. The staff were very unaccommodating and blamed the issue on Expedia. We had to pay extra to get the Falls View. Be wary
Comment from Hotel Management
18 Nov 2024 by Guest Services, Hotel Management
Dear Christopher, We sincerely apologize for the disappointment you had with the view from your room. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are also sorry for the unsatisfactory service from our associates. We strive to provide an outstanding experience to all our guests, and we are disappointed that we did not meet these expectations. Your feedback has been shared with our team, and we have taken action to prevent similar concerns. Thank you for being our guest and sharing your observations; we encourage you to give us another chance so we can show you the hospitality you deserve.Zach,Guest Services
