Ratings based on 992 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
Would have rated the stay higher but the pool was closed. That's why we chose this hotel.
by A verified traveler
Posted 7 Jan 2025
The pool was closed, which is 1 reason why I booked there then the keycard to get in the room, the lock broke, offered another room but I already had everything unpackef. Staff was friendly and the breakfast was great with fresh hot food options. I personally think the inside needs upgrading and the room wasnt very clean. Dirty tables and debris in drawers, curtains would not close all the way, had to clip them together for privacy in jacuzzi.
Comment from Hotel Management
10 Jan 2025 by DOS, Hotel Management
I’m sorry to hear about the challenges you experienced during your visit. I sincerely apologize for the inconvenience caused by the pool closure and the issue with your room’s keycard and cleanliness. These are not the standards we strive to uphold, and I regret that we fell short in these areas.We’re glad to hear you appreciated our friendly staff and enjoyed the fresh and hot breakfast options. Your positive remarks mean a lot to us and will be shared with our team.Regarding the condition of the room, I have shared your comments about cleanliness and the need for updates with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Guest comfort and privacy are our top priorities, and we will take immediate steps to resolve the concerns you raised.
by A verified traveler
Posted 5 Jan 2025
A good option for people flying out of the airport or for Canadians looking for a stop before returning from a trip south. Nice staff. Mediocre breakfast.
Comment from Hotel Management
10 Jan 2025 by DOS, Hotel Management
We’re glad to hear you found our location convenient, whether for travelers flying out of the airport or for our Canadian guests returning from trips down south. It’s also great to know you appreciated the friendliness of our staff – they truly enjoy making our guests feel welcome.That said, I’m sorry to hear that our breakfast did not fully meet your expectations. We’re always looking for ways to improve, and your input is invaluable as we strive to offer a better dining experience for our guests.We hope to have the pleasure of welcoming you back in the future and providing an even better stay.
by A verified traveler
Posted 4 Jan 2025
I would not stay in this hotel again. Spider living in the bathroom, old dirty water in the bottom of the fridge, crumbs on the sofa and stains on the chair. It was just disgusting and I’m upset that I even stayed there. I didn’t get in until 130am so I didn’t see the dirtiness until the morning time.
Comment from Hotel Management
10 Jan 2025 by DOS, Hotel Management
Thank you for bringing this to our attention. I am truly sorry to hear about the unacceptable condition of your room during your stay. What you described does not reflect the high standards of cleanliness and comfort we strive to provide for all our guests.Please know that I have already addressed your concerns with our housekeeping team to ensure such issues are immediately resolved and do not occur again. A clean and welcoming environment is our priority, and I deeply regret that we fell short during your visit.I understand how upsetting this experience must have been, especially after a late check-in. I would greatly appreciate the opportunity to make this right for you. Please feel free to contact me directly at tammy@niagarafallsholidayinnxps.com so we can discuss how we can restore your trust in us.
by A verified traveler
Posted 4 Jan 2025
The property is old, dark and feels like depressing. most of the staffs are friendly and welcoming except to the man facilitating in the breakfast area. The hotel policy said we can’t leave our pet unattended in the room, I and my partner are both starving, so we decided to have our pet come with us on the breakfast area. Our pet didn’t bark to anyone or showing any aggressive traits (he was on leash too) I was just sitting, holding my pet until my partner comes back and waiting for my turn to grab mine. Until, this guy approaches us rudely that our dog should have a red “vest” and told us that he is not safe in front of a lot of people. We felt embarrassed. At that time, all my excitement to have a breakfast is gone, we go back to our room as soon as possible. We didn’t eat the breakfast and toss it on the bin since we already loss our appetite, and just decided to pack our things and leave.
Comment from Hotel Management
10 Jan 2025 by DOS, Hotel Management
I deeply regret that your stay did not meet your expectations and that you felt embarrassed and uncomfortable during your time in the breakfast area. Please accept my sincere apologies for how the situation was handled.While we do have policies in place regarding pets in public areas, I understand that the approach and tone of our team member may have caused unnecessary discomfort. This is not the level of hospitality we aim to provide, and I will be addressing this matter with the staff member involved to ensure such interactions are handled with greater empathy and professionalism in the future.Additionally, I’m sorry to hear that this experience ruined what should have been an enjoyable breakfast for you and your partner. Your feedback will be shared with our management team so we can work on making improvements, both in our facilities and our service approach, to avoid situations like this from occurring again.
by A verified traveler
Posted 30 Dec 2024
The pool was closed with nothing posted about this , furniture in our room needed replaced
Comment from Hotel Management
31 Dec 2024 by DOS, Hotel Management
Thank you for sharing your experience with us. I sincerely apologize for the inconveniences you faced during your stay. We strive to provide our guests with a seamless and enjoyable experience, and it is disappointing to hear that we fell short of those expectations.I deeply regret that the pool was closed without any prior notice to inform you, as we understand how this could have impacted your plans. Additionally, I’m sorry to hear that the furniture in your room was in need of replacement. This is not the level of quality or comfort we aim to deliver, and I assure you these concerns will be addressed promptly with our team.
by A verified traveler
Posted 27 Dec 2024
The proce was good for the jacuzzi room but pool was broke
Comment from Hotel Management
31 Dec 2024 by DOS, Hotel Management
While I’m glad to hear you found value in the pricing of the jacuzzi room, I want to sincerely apologize for the disappointment caused by the pool being out of service during your visit.We understand how important amenities like the pool are to our guests, and I regret that this wasn’t communicated to you beforehand.
by A verified traveler
Posted 27 Dec 2024
Good
Comment from Hotel Management
31 Dec 2024 by DOS, Hotel Management
We look forward to welcoming you back on your next visit. If there’s anything we can do to make your stay even better, please don’t hesitate to let us know!
by A verified traveler
Posted 24 Dec 2024
It was a nice place and a good stay
Comment from Hotel Management
31 Dec 2024 by DOS, Hotel Management
Thank you for your kind words about your recent stay with us! We’re thrilled to hear that you enjoyed your visit and found our property to be a nice place for your getaway. Providing a comfortable and enjoyable experience is always our goal, and it’s wonderful to know we met your expectations.If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Dec 2024
Very friendly staff. Great breakfast
Rooms/ pool could use a upgrade but over all enjoyed my stay
Comment from Hotel Management
24 Dec 2024 by DOS, Hotel Management
Emily, we love the 5/5! Thank you very much. We do hope to see you again.
