Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
The staff were nice and easy to deal with the only thing i didn’t like was my room smelled terrible and the shower was gross looked like it haven't been cleaned in months.
by A verified traveler
Posted 29 Nov 2024
Liked the size of the room
Liked the dining experience
by A verified traveler
Posted 25 Nov 2024
The view towards the river is beautiful and the room was very clean. 10/10
by A verified traveler
Posted 16 Nov 2024
I was only in town briefly for an event. To the front desk staff when I checked in and out was simply. They were warm, friendly and sooo helpful. When I plan my vacay to see the falls in 2025, I will make sure that I stay at this location.
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 10 Nov 2024
It was nice that it wasn't right downtown. Close enough to get to everything. Downside the beds were horrendous. Wooden platforms that moved when getting on them. Thats the only thing that would keep me from rebooking.
by A verified traveler
Posted 9 Nov 2024
by A verified traveler from Brooklyn
Posted 5 Nov 2024
This hotel is definitely a good choice for those who want to explore Niagara Falls. My objective rating is 4 stars, because there are pros and cons. Pros: 1. Good location (close to the main attractions). 2. Comfortable, clean, and safe. 3. Attentive and friendly service staff, restaurant with good food. Upon check-in and check-out, the front desk offers various treats. It was very nice 😁. 4 affordable prices. Cons: 1. No bottled water in the room. How the hell can you not leave no one bottle of water for a few cents in the room with a coffee maker? Yes, there are vending machines with water on the floor for $ 3. It's not about money but about basic convenience. 2. The pool was dirty and it was not cleaned during our stay, so we could not use it. 3. Even though you book a room and are a member of the Hilton honors you cannot manage digital services (check-in, room selection, etc.) until you check in personally at the front desk. Overall, my family liked it and I definitely recommend this hotel as a good option for your vacation. I hope my objective review will be useful to others, as well as informative for management. Have a nice vacation!
by A verified traveler
Posted 4 Nov 2024
