Ratings based on 2,942 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Excellent location, loved the two rooms with a door separating the bedroom from the living/TV room. Comfortable bed.
My only complaint:
The free breakfast was fine. I had wished that the coffee had been stronger - it was too weak. I had to go buy a strong coffee.
Otherwise, I highly recommend the Country Inn & Suites.
by A verified traveler
Posted 21 Nov 2024
convienient
Comment from Hotel Management
21 Nov 2024 by Thelma, Hotel Management
Dear David,We loved having you as our guest and we look forward to welcoming you back soon again for another enjoyable experience. Warm regards,Guest Services
by A verified traveler
Posted 20 Nov 2024
Great location! Walking distance to Clifton Hill and various activities. Staff were pleasant and professional.
Comment from Hotel Management
20 Nov 2024 by Thelma, Hotel Management
Dear Jennifer,We are thrilled to hear that you had a fantastic stay, and our team did a great job taking care of you and making your stay enjoyable. Your kind words mean a lot to us, and we are so happy to know we met and exceeded your expectations. Warm Regards, Guest Services
by A verified traveler
Posted 19 Nov 2024
It was very convenient and walkable to go to clifton hills and the falls.
All the staff in this hotel are friendly and helpful. This is the first time living there, and it includes a clean and non-smoking environment, which is perfect for us. I would definitely consider coming back again.
Comment from Hotel Management
20 Nov 2024 by Thelma, Hotel Management
Dear Dennis,Thank you for staying with us. We are so pleased you enjoyed all the amenities and services during your stay. We will certainly share your kind words with our team and can't thank you enough for recognizing our team members for their excellent work! We look forward to seeing you during future visits!
by A verified traveler
Posted 19 Nov 2024
Great location, friendly staff, complimentary coffee and cookies in reception. Laundry facilities as well which was a bonus.
Comment from Hotel Management
19 Nov 2024 by Chris , Hotel Management
Dear Simon, Thank you for your fantastic review. We are delighted to know that you had a wonderful stay and our convenient location, friendly staff service, complimentary beverages and laundry facilities all contributed to your enjoyable experience. We appreciate your positive remarks and they truly motivate our entire team to keep delivering the best guest experience possible. We loved having you as our guest and we look forward to welcoming you back soon again for another memorable experience. Thanks & regards, Guest Services
by A verified traveler
Posted 19 Nov 2024
Room was tidy, sheets were dirty and stained. Staff was great to send new ones up when we called but stains on the second set as well.
Comment from Hotel Management
19 Nov 2024 by Chris , Hotel Management
Dear Melanie, Thank you for being our guest and for sharing your experience. While we are pleased to know that you enjoyed your time with us, we are incredibly sorry for the bed sheet cleanliness and sincerely apologize for the inconvenience you experienced. We have shared your feedback with our housekeeping team to ensure similar situations don't occur again. We truly appreciate you choosing Country Inn & Suites Niagara Falls, and we look forward to the pleasure of welcoming you back on your next visit. Warm regards Guest Services
by A verified traveler
Posted 18 Nov 2024
Convenient location for walking to attractions.
Comment from Hotel Management
20 Nov 2024 by Chris , Hotel Management
Dear Andy, Thank you for your wonderful review. We are delighted to know that you had a wonderful stay and our great location close to the attractions made your sightseeing easy and convenient. We truly appreciate you choosing Country Inn & Suites Niagara Falls, and we look forward to the pleasure of welcoming you back on your next visit. If there's anything that we can do to make your future stays even better, please don't hesitate to let us know. Thanks & regards, Guest Services
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Chris , Hotel Management
Dear Edgardo, Our pleasure having you stay with us! And thank you for your great review. We are delighted to know that you had a wonderful time with us. We loved having you as our guest and we look forward to welcoming you back on your next visit to Niagara Falls. Thanks & regards, Guest Services
by A verified traveler
Posted 17 Nov 2024
Breakfast was great! Rooms need a renovation.
Comment from Hotel Management
17 Nov 2024 by Chris , Hotel Management
Dear Boris, Thank you for staying with us and for your candid review. We are pleased to know that you enjoyed your time with us and were most impressed with our excellent breakfast. We appreciate your feedback and suggestion on room renovation and have shared it with our upper management for consideration. We loved having you as our guest and we look forward to welcoming you back next time you are back in Niagara Falls. Warm regards, Guest Services
