Ratings based on 54 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hamilton
Sketch Town
Posted 15 Jan 2018Went through Expedia. Bf and I live 3 hrs away and spend a night in the falls when we visit. Reserved king bed w/ Jacuzzi for $49. Showed up and after talking with the owner, staff tried to convince us that I only ordered a plain room for that price. I figured he meant no Jacuzzi. Upset, but it was late so let it slide. Get to the room. Two queens. I said no, we reserved a king. He said King would be $20 more. I said no it's what I reserved, he said that has Jacuzzi, so will be $20 more. I said I won't pay it, and that I ordered a king (bf is 6'1) he said there is only 1 King on property and it has Jacuzzi, I said yes that's what I reserved, if Expedia has wrong price you need to talk to them! Honour room. Then he tried to tell me, while I was booking the room online, some one booked it in office. Lol but you just tried to get me to pay $20 more, so it's obviously still available! Ended up with a queen (with a king head board lol) with Jacuzzi. Tub was great. Clean towels. Mattress was horrible, bathroom ceiling falling apart, literally, tv didn't work, no conditioner, and I cut my foot because it was missing the carpet to tile threshold, and there were two nails sticking out! Plus all the people who live there are shady af.
by A verified traveler from Toronto
Would rather stay at Bates Motel
Posted 3 Jan 2018I did not have high expectations and have never written a negative review before, but if i can stop 1 person from staying here it will be worth it.
I would not be upset if I had paid the regular fee for the room but due to the time of yr our room price was insanely high.
We were charged an additional $25 to check in an hr early as I wanted to watch the hockey game. However, out TV didn't work as i was told "it is too cold outside for the TVs to work?" I asked for a refund on the $25 but apparently this is a "seasonal issue" and not a "hotel issue".
I could go on a 30 page rant about this place but the main concerns were;
-very dirty
-freezing cold rooms (room was 12 degrees)
-lack of staff/rude staff
-felt unsafe, would never bring kids here
by Loida
Posted 9 Oct 2017 on Hotels
It was really horrorible. The worst hotel I ever stayed at.
by A verified traveler
Posted 7 Oct 2017
Housekeeping didn't clean room. Didn't empty garbage in room or bathroom even after left at door for them.
by A verified traveler from London Ont.
4 Bad weekends and never again.
Posted 26 Sep 2017
Pros: Linda the front desk person great job!!!
Cons: Attitude of owner doesn't care about how people are subject to bad conditions. Rooms need a complete over haul and educate staff.
Location: nothing to say as we were there to umpire nor sight see
booked 4 wkends; all wkends something wrong but the worst no screen in bathroom 14 wasps get in stung 2 times when I drew back the shower curtain @ 5:30am. owner could care less no compensation. This place is a dive and never again. Wanted to leave after the first wkend but cannot cancel due to booking through Expedia no cancellation policy to get best price. I will never use Expedia again.
by DG
Disappointing
Posted 25 Sep 2017 on HotelsThe receptionist was very welcoming and accommodating. However there were many things wrong. The room we were given, didn't find out until late at night the a/c we had turned on didn't work and cool room while we were out. The hard wood floor hadn't been swept. Unable to work TV as no instrictions. We changed rooms next day. A/C worked, second bed cover had dirt on it. No washr basketry and No need to respond, will see once send out schedule, thanks. delivered despite being told one would be. Again no instructions how to work TV but after about 45' someone came to work. No blanket.
by EDWIN
Very disappointed you want to bleed go to this hot
Posted 23 Sep 2017 on HotelsIt was bad my girlfriend was bleeding because the carpet have nails from the transition carpet to tails it was bad Is not nice to see some one blood and no body should expect walking in to a room and have so many nails sticking up from the carpet and I did ask the hotel reseption if we can get a room where we couldn't get hurt and a room to be safe they answered no so we had to astay in a room very dangerous not suitable for anybody and I have a pictures from the nails on the carpet I'm truly very disappointed for what my girlfriend pain
by A verified traveler
Posted 10 Sep 2017
When we arrived there was only one staff member and she didn't seem to be very knowledgeable. Went to our room, TV didn't work properly and she had no idea what to do. Worse service ever, no plans to ever return.
by A verified traveler
Posted 5 Sep 2017 on Hotels
by Cesar
Posted 4 Sep 2017 on Hotels
