Ratings based on 752 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Room wasn't the same as in the picture. We booked a room with a rug, the room we got was just hardwood floor. Everything was ok, won't stay here again.
Comment from Hotel Management
1 Nov 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest, We appreciate you writing about your experience with us. We sincerely apologize if we fell short of your expectations during your stay. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, many thanks for sharing with us your valuable feedback and insights so we can further improve our service.Thank you & best regards, Yildiray Altin - General ManagerVinpearl Resort & Spa Nha Trang Bay
by A verified traveler from Roscoe
Posted 22 Aug 2024
Awesome resort. Excellent service
Comment from Hotel Management
23 Aug 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best regards, Yildiray AltinGeneral Manager
by A verified traveler
Awful experience
Posted 19 Aug 2024 on HotelsBeds are too small. I got additional charged for my 4 years old when they clearly states children under 4 are free. But when i asked they said because my child is 4 years and 3 months old like what??? This place is too crowded. The foods and drinks are outrageous expensive.
Comment from Hotel Management
20 Aug 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Yildiray Altin - General ManagerVinpearl Resort & Spa Nha Trang Bay
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best regards, Yildiray AltinGeneral Manager
by A verified traveler
Posted 5 Aug 2024
Housekeeping does not make a throughly clean room. Does not change bed sheet for the 3 nights we stay. Bath towels were not change.
Comment from Hotel Management
6 Aug 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,Thank you for choosing to stay with us at Vinpearl Resort & Spa Nha Trang Bay and we thank you for taking time to write this review. The difference of your review compared with the majority of others is notable, and I would like to tell you that we continue to ensure our staff receive dynamic training on guest services.Thank you & best regards, Yildiray Altin - General ManagerVinpearl Resort & Spa Nha Trang Bay
by A verified traveler
Posted 26 Jul 2024
Excellent hotel with perfect amenities!!
Comment from Hotel Management
27 Jul 2024 by Yildiray Altin - General Manager, Hotel Management
Kính chào Quý khách,Cám ơn Quý khách đã dành thời gian quý báu để thực hiện những đánh giá tốt đẹp dành cho Khu nghỉ mát Vinpearl Resort & Spa Nha Trang Bay. Chúng tôi rất vui mừng được biết Quý khách và Gia đình đã tận hưởng trọn vẹn kỳ nghỉ của mình vừa qua. Thât tuyệt vời khi Quý khách đã cảm nhận được chất lượng phục vụ của chúng tôi dành cho Quý khách và Gia đình.Chúng tôi hy vọng sẽ tiếp tục có thêm được nhiều cơ hội hơn nữa để phục vụ Quý khách và Gia đình trong những kỳ nghỉ sau.Xin gửi đến Quý khách và Gia đình những lời chúc tốt đẹp nhất!Trân trọng, Yildiray Altin - Tổng Quản Lý
by A verified traveler
Too busy for us, never again.
Posted 20 Jul 2024 on HotelsIt was a very busy crowded place. We were allocated the most isolated villa on the hilltop, had to call for a shuttle bus each time. The 2 buffet at the main hotel was pretty poor quality and extremely busy. When we complained about the buffet restaurants we were directed to try Oceana. It was surprisingly exceptional Italian food, I usually never order western food in Asia as it always dissapoint, however it tasted authentic. When the chef came out from the kitchen, I realised it was an Italian chef running the restaurant.
The VinWonders waterpark was ok, no big queues. However would be better if there were staff manning the beach, we witnessed some very unhygienic behaviours at the waterpark, like spitting and vomiting on the beach, covered up with sand by guest rather than cleaning it up. Complained to managerial staff, about unhygienic behaviours and barging into queues at buffet or shuttle bus, was simply told they cannot control the behaviour of guests.
Comment from Hotel Management
20 Jul 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Mrs. HEATON CATRINA, We appreciate you writing about your experience with us. We sincerely apologize if we fell short of your expectations during your stay. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, many thanks for sharing with us your valuable feedback and insights so we can further improve our service.Thank you & best regards, Yildiray Altin - General ManagerVinpearl Resort & Spa Nha Trang Bay
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Yildiray Altin - General Manager, Hotel Management
Kính chào Quý khách,Cám ơn Quý khách đã dành thời gian quý báu để thực hiện những đánh giá tốt đẹp dành cho Khu nghỉ mát Vinpearl Resort & Spa Nha Trang Bay. Chúng tôi rất vui mừng được biết Quý khách và Gia đình đã tận hưởng trọn vẹn kỳ nghỉ của mình vừa qua. Thât tuyệt vời khi Quý khách đã cảm nhận được chất lượng phục vụ của chúng tôi dành cho Quý khách và Gia đình.Chúng tôi hy vọng sẽ tiếp tục có thêm được nhiều cơ hội hơn nữa để phục vụ Quý khách và Gia đình trong những kỳ nghỉ sau.Xin gửi đến Quý khách và Gia đình những lời chúc tốt đẹp nhất!Trân trọng, Yildiray Altin - Tổng Quản Lý
by A verified traveler
Posted 26 Jun 2024
Excellent
Comment from Hotel Management
27 Jun 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,I'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Yildiray AltinGeneral Manager
by A verified traveler
Posted 21 Jun 2024
It’s a fantastic place for family with kids in terms of water park, roller coasters, the zoo, botanical and Japanese gardens, aquarium and closed beach with more activities and pools….Best of all is the foods are awesome Delish…All in one place! We will definitely going back next summer.
Comment from Hotel Management
22 Jun 2024 by Yildiray Altin - General Manager, Hotel Management
Dear Esteemed Guest,I'm happy to hear that you have had a great stay with us at Vinpearl and I trust my Team will continue to strive to achieve even better for all our valued Guests. Thank you for taking time to share this valuable confidence to our Hotel and it would definitely cheer up our Team spirit. We are looking forward to welcoming you and family once again in near future.Best regards, Yildiray AltinGeneral Manager
