Ratings based on 377 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Clean and good hotel. Right next door to the vincom centre supermarket. Would be nice if there was a better convenience store nearby for after 10pm snacks. Pool water is colder than expected but tested regularly for cleanliness.
Comment from Hotel Management
20 Nov 2024 by Pham The Nhan (Mr) - Director of Operations, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback about your stay at Vinpearl Beachfront Nha Trang. We are delighted to hear that you found our hotel clean and comfortable, and appreciated the convenience of our location next to Vincom Centre.We understand your suggestion about having a nearby convenience store open late for after-10pm snacks. While the supermarket next door does close earlier, we will certainly explore ways to improve late-night dining or snack options for our guests in the future.Regarding the pool, we are glad you noticed our commitment to maintaining cleanliness and regular testing. We will take your feedback about the water temperature into consideration to enhance the overall pool experience for all guests.We appreciate your thoughtful comments and look forward to welcoming you back for an even better stay.Warm regards,Pham The Nhan (Mr) - Director of Operations
by A verified traveler
Posted 17 Nov 2024
Staff very helpful, great selection for breakfast.
Comment from Hotel Management
17 Nov 2024 by Pham The Nhan _ Director of Operations , Hotel Management
Dear Valued guest,On behalf of Vinpearl’s Beachfront team, I would like to thank you for your great comments regarding our hotel. We are pleased to hear that the accommodation, service and interior design met your expectations. I will share your compliments with the rest of the team, who I am sure will be happy to hear your kind remarks. We look forward to welcoming you again on your next visit. Warmest regards, Pham The Nhan (Mr.) Director of Operations
by A verified traveler
Posted 14 Nov 2024
This is a beautiful resort right across the street from the beach with great views from the balcony. The staff were all very friendly and helpful and the breakfast buffet was giant. They even made us lattes and brought them to our table.
Comment from Hotel Management
15 Nov 2024 by NA, Hotel Management
Dear Valued guest,Thank you so much for your fantastic 5-star rating! We are thrilled that you enjoyed your experience with us. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Pham The Nhan (Mr.)Director of Operations
by A verified traveler
Posted 14 Nov 2024
Great property. Noisy neighbour but only until midnight
Comment from Hotel Management
15 Nov 2024 by NA, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We are glad to hear that overall, everything was fine during your stay. However, we apologize for the noise from the nearby nightclub, which disrupted your experience.We understand how important a peaceful environment is for our guests, and we're sorry that this affected your stay. We're working on ways to better manage this situation and ensure a more comfortable experience for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warm regards, Pham The Nhan (Mr.) Director of Operations
by A verified traveler
Posted 14 Nov 2024
Helpful staff, breakfast - every choice you could wish for.
Very welcoming
Comment from Hotel Management
14 Nov 2024 by Pham The Nhan (Mr) - Director of Operations, Hotel Management
Dear Valued Guest,Thank you very much for taking the time to write down this wonderful feedback from your stay in Vinpearl Beachfront Nha Trang.We all certainly look forward to welcoming you back to our hotel, hopefully in the very near future.Warmest regards,Pham The Nhan (Mr.) Director of Operations
by A verified traveler
Posted 7 Nov 2024
Excellent hotel!
Comment from Hotel Management
8 Nov 2024 by NA, Hotel Management
Dear Valued guest,Thank you so much for your fantastic 5-star rating! We are thrilled that you enjoyed your experience with us. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Pham The Nhan (Mr.)Director of Operations
by A verified traveler
Posted 6 Nov 2024
Beautiful grounds, access to beach but you have to cross a busy street. Lovely pool area and nice spa area! All of the staff exceptionally helpful and attentive.
Comment from Hotel Management
7 Nov 2024 by Pham The Nhan (Mr) - Director of Operations, Hotel Management
Dear Valued Guest,Thank you for your thoughtful review. We are delighted to hear that you enjoyed the beautiful grounds, beach access, and our lovely pool and spa areas at Vinpearl Beachfront Nha Trang.Our team takes great pride in providing exceptional service, and it is wonderful to know that you found our staff to be attentive and helpful throughout your stay.We truly appreciate your feedback and hope to welcome you back soon for another enjoyable experience!Warm regards,Pham The Nhan (Mr.) Director of Operations
by A verified traveler
Posted 3 Nov 2024
Beautiful, clean property. Very attentive staff. They go above and beyond to get you anything you need! The breakfast buffet is AMAZING. Everything you could ever want and then some! Very enjoyable stay!
Comment from Hotel Management
3 Nov 2024 by NA, Hotel Management
Dear Valued guest,Thank you so much for your fantastic 5-star rating! We are thrilled that you enjoyed your experience with us. Your feedback is invaluable to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Pham The Nhan (Mr.)Director of Operations
by A verified traveler from Garden Grove
Posted 19 Oct 2024
There was a lot of loud music very late at night from the night club across the street. I couldn't sleep at all the first night so I did call the front desk and complained. The Service Manager offered us to move to another room with better soundproofing the next day.
Comment from Hotel Management
19 Oct 2024 by NA, Hotel Management
Dear Valued Guest,Thank you for sharing your feedback with us. We are glad to hear that overall, everything was fine during your stay. However, we apologize for the noise from the nearby nightclub, which disrupted your experience.We understand how important a peaceful environment is for our guests, and we're sorry that this affected your stay. We're working on ways to better manage this situation and ensure a more comfortable experience for all our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Warm regards, Pham The Nhan (Mr.) Director of Operations
by A verified traveler from Rutland
Posted 18 Oct 2024
Comment from Hotel Management
18 Oct 2024 by NA, Hotel Management
Dear Valued guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve our services We always want to bring our guest the accommodation, service and interior design which can meet your expectations. We sincerely apologize for the inconvenience that caused your dissatisfaction during your stay If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to welcoming you again on your next visit. Sincerely, Pham The Nhan (Mr.) Director of Operations
