Ratings based on 206 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Lovely bungalows, views and beach. The sea was beautiful.
The breakfast buffet was great however dinner was bad and the service was poor.
The Buggy service was a nice touch however we found it would often not turn up when requested
Comment from Hotel Management
20 Nov 2024 by Hon Tam Resort, Hotel Management
"Dear value guest Nat,Greetings from Hon Tam Resort Nha Trang!We would like to thank you for taking your time to complete the review of your stay at Hon Tam Resort. We would like to apologize for your inconveniece experience with your stay. Our goal at Hon Tam Resort Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay.We hope to have another chance to welcome you back at Hon Tam Resort Nha Trang.Thank you and best regards, Resort Management Team"
by A verified traveler from burien
Posted 18 Nov 2024
bỏing
Comment from Hotel Management
19 Nov 2024 by Duy Nguyen-General Manager, Hotel Management
Dear Ms. Lan Anh,Thank you for sharing your feedback about your stay at Hon Tằm Resort. We’re truly sorry to hear that you found certain aspects of your experience boring. At our resort, we aim to create a vibrant and engaging environment for all our guests, and it’s disappointing to know that we may have fallen short in this area during your visit.We constantly work to improve our offerings, whether it’s activities, entertainment, or amenities, to ensure a dynamic and enjoyable experience. If you have specific suggestions on how we can make your stay more interesting, we would love to hear from you.Your feedback is incredibly valuable and will be shared with our team to identify ways we can better meet the expectations of all our guests. We hope to have the opportunity to welcome you back in the future and provide a more exciting and memorable stay.Warm regards,Duy NguyenGeneral ManagerHon Tằm Resort
by A verified traveler from burien
Posted 18 Nov 2024
dont like
Comment from Hotel Management
19 Nov 2024 by Duy Nguyen-General Manager, Hotel Management
Dear Ms. Lan Anh, Thank you for sharing your thoughts about your stay at Hon Tằm Resort. We’re truly sorry to hear that your experience did not meet your expectations and that you found it uninteresting. Your feedback is invaluable to us as we continuously strive to enhance the experiences of our guests.We would appreciate it if you could share more specific details about what you found lacking or how we could improve. Your insights will help us identify areas where we can make meaningful changes to better serve our guests.We hope to have the opportunity to welcome you back in the future and provide a more enjoyable and memorable experience. Please don’t hesitate to reach out to us directly if there’s anything we can assist you with. Best Regards,Duy NguyenGeneral Manager
by A verified traveler
Posted 11 Nov 2024
A fantastic stay that I would recommend despite a few minor setbacks, including stickers on the shower and bath tub walls that should have been removed before our arrival, a rain shower head that didn’t work, and trash floating up into the beaches (there was even a situation with a dead dog floating in the water, I wish I was kidding). Even considering those things, I’d still recommend this place. The grounds are beautiful, the staff was attentive, free breakfast with enormous options, and lovely amenities. The spa with the Pamper Yourself option is a must-try. In my view this place was worth every penny!
Comment from Hotel Management
19 Nov 2024 by Chris, Hotel Management
Dear Ms. Sophy,Thank you for sharing your detailed feedback about your stay at Hon Tằm Resort. We truly appreciate your kind words about our beautiful grounds, attentive staff, and delightful amenities, including the spa and breakfast offerings.We sincerely apologize for the setbacks you experienced, particularly the issues with the shower, bathtub, and beach cleanliness. Your comments are invaluable, and we’re actively addressing these concerns to ensure such occurrences are avoided in the future.Thank you for still recommending us despite these issues. It means a lot to know that your overall experience was positive and that you found your stay worthwhile. We hope to welcome you back and provide an even better experience next time!Best ResortHon Tam Resort Management Team
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 17 Sep 2024
Mud spa was nice, but is was hot, with 32 Celsius degrees outside! Food was good. Had to wait long time for buggy to get around the property. Staff friendly and helpful. Ferry to mainland, only every 2 hrs.
Comment from Hotel Management
18 Sep 2024 by Hon Tam Resort, Hotel Management
"Dear Piotr ,Greetings from Hon Tam Resort Nha Trang!We would like to thank you for taking your time to complete the review of your stay at Hon Tam Resort. We would like to apologize for your inconveniece experience with your stay. Our goal at Hon Tam Resort Nha Trang is to provide a cheerful and relaxing atmosphere while our guests are away from home, unfortunately we were not able to provide this to you during your stay.We hope to have another chance to welcome you back at Hon Tam Resort Nha Trang.Thank you and best regards, Resort Management Team"
by A verified traveler from OTTAWA
Posted 3 Sep 2024
Staffs are friendly, ALL of them. Property is neat and clean!!!
Comment from Hotel Management
5 Sep 2024 by Hontam Resort, Hotel Management
"Dear Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Hon Tam Resort Nha TrangWith best regards, Management Team of Hon Tam Resort"
by A verified traveler
Posted 27 Aug 2024
I was electrocuted by exposed wiring and partner was burned on shower fittings. Mould in bathrooms, hair in food in buffet, birds and bugs eating /standing in food at buffet. Transport is extremely limited long waits. Room privacy is terrible you must keep blinds closed at all times.
Food was inedible at times. We left on second day of a 5 day booking.
Comment from Hotel Management
5 Sep 2024 by Hon Tam Resort, Hotel Management
Dear Mr. Manassa Luke Joseph; Thank you for choosing Hon Tam resort as your vacation.Thank you for taking the time to share your feedback with us. We appreciate your comments and will take them into actions to continue our commitment to serve better as we continue to improve our services.It is always our aim to ensure that our guests have a comfortable and pleasant stay, and we regret that we did not fully meet your expectations on this occasion. We believe that there may have been a misunderstanding, and we apologize if we could have handled the situation differently to better address your concerns. Your feedback is invaluable in helping us to enhance our service.Should you have any further comments or require any assistance in the future, please do not hesitate to reach out to us.We hope to have the opportunity to welcome you back and provide you with a better experience.With our best regards, Resort management Team
by A verified traveler
Posted 15 Jul 2024
Island location is nice but looking slughtly uncared for now.
Comment from Hotel Management
18 Jul 2024 by Hon Tam Resort, Hotel Management
Dear James, We appreciate you writing about your experience with us. We sincerely apologize if we fell short of your expectations during your stay. Rest assured that the points you have raised are being addressed and dealt with accordingly. Again, many thanks for sharing with us your valuable feedback and insights so we can further improve our service.Thank you & best regards, Resort Management team
by A verified traveler
Posted 9 Jul 2024 on Wotif
I am writing this one behalf of my brother (Chris) who was due to stay. Unfortunately Chris died before he could make the journey. The resort would not refund the considerable amount despite me providing a death certificate. At every turn they placed insurmountable obstacles in my efforts to obtain a refund. Disgraceful!
