Ratings based on 89 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
The property on itself was pretty good. Customer service with present and staff was very friendly. The only issue I had was with the workout facilities. They were not very friendly on the fourth floor. They were not very helpful and seems like they were put out by people from the hotel using their facilities. This is also where the pool was, and the staff there were very unfriendly and very unhelpful
by A verified traveler
Posted 12 Sep 2024
Clean and very helpful
by A verified traveler
Posted 22 Jul 2024 on Hotels
by A verified traveler
Posted 7 Jul 2024
First, I booked the Elite Suite that can sleep 4 and my family of 5 so I only pay 1 addition. When I checked in, they said this room can only accommodate for 2 and I have to pay 3 additional. This is the first red flag. They need to correct their information from their website. Secondly, there was no towel at the pool until 10-11am. The good thing was the room had an excellent view of the ocean and street. The staffs were great.
by A verified traveler
Posted 23 Jun 2024 on Wotif
Room was good need thicker curtains The lifts are so frustrating so slow always packed with people and a lot going to the gym and pool
by A verified traveler
Posted 7 Jun 2024 on Hotels
by A verified traveler
Posted 29 Mar 2024
It is very near the beachfront, the hotel can be walk around the chơ Đầm market. It is very easy to get around. The one thing i cannot stand the smell in the hallway is like bad sewer or a dead body composed.
by A verified traveler
Posted 6 Feb 2024
This hotel is located in a small mall with lots of shops and restaurants around. The beach is right across the street and beach lounger are provided.
The hotel staff can be dismissive at times and as a female I was not given the same level of respect as my husband by the front desk staff.
The pools looks nothing like the pictures. The pools are cold and dirty. A couple of hard chairs to sit on but not impressed at all. There were local kids throwing rocks and dirt into the pools, adults eating and belching by the pool, again not impressed.
The breakfast buffet is good and the young man in charge of the eggs is very kind and hard working.
Comment from Hotel Management
13 Mar 2024 by Hoai Vu, Hotel Management
DIAMOND BAY HOTEL NHA TRANG would like to thank you for selecting and using our services during your stay in Nha Trang We are sorry for your unpleasant experiences at the hotel and appreciate your comments with sincerity. DIAMOND BAY HOTEL NHA TRANG's services will be improved in the near future and we hope to see you again on your future vacation.Thank you once more for your positive feedback about the hotel.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
13 Mar 2024 by Hoai Vu, Hotel Management
DIAMOND BAY HOTEL NHA TRANG would like to thank you for selecting and using our services during your stay in Nha Trang We are sorry for your unpleasant experiences at the hotel and appreciate your comments with sincerity. DIAMOND BAY HOTEL NHA TRANG's services will be improved in the near future and we hope to see you again on your future vacation.Thank you once more for your positive feedback about the hotel.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Good service, I will book this hotel next time.
Comment from Hotel Management
13 Mar 2024 by Hoai Vu, Hotel Management
Dear Mr/Ms HAIWe would like to thank you for selecting and using our services during your stay in Nha Trang. DIAMOND BAY HOTEL NHA TRANG is pleased to learn that you feel comfortable and enjoys your stay at the hotel. DIAMOND BAY HOTEL NHA TRANG eagerly awaits your return for an upcoming holiday.Thank you once more for your positive feedback about the hotel.
