Ngọc Kinh Hotels

"Although the room and general facilities were ok, the air-conditioning is not very efficient, small maintenance is required, ie loose door handles, and options like free bikes unavailable due to all having flat tyres. Given the low occupancy would have been nice to be given the option for an upstairs room with view. On the upside pool is amazing and free included breakfast is plentiful with good options"

"DO NOT BOOK THIS HOTEL BEFORE READING. This is a review from a Da Nang Local who has stayed in this hotel 5 times. Everytime, it gets worse. But this was the worst by FAR. What you see on Hotels.com is super-outdated, and a bait and switch. Some rooms are NOT in the main hotel but a ghost hotel about a half-a-mile away with ZERO staff and a designated breakfast area that is 2/10 compared to what is offered in the main hotel. The Family rooms, specifically, are totally different from what you see, dirty, old, and without AC you control. The ways are stained with who knows what. NO COUCH. It's as if you are literally in a temporary prison holding cell...for $300 USD. REFUSE to eat in the "other" breakfast hall. Go to the main hotel and eat there. The selection is x5 as good and the atmposphere is x20 what youll find in this military mess hall they set up. Shame on Mercure for being this greedy. Sold out all year and ZERO upgrades? No staff? No communication? This should feel like a 5-star hotel for the $ spent/and made, but instead it is quite literally one of the worst hotels in all of Da Nang. I would skip Ba Na Hills altogether, as it has gone way downhill...but if you MUST go, NEVER stay here. "

"Very small rooms, rooms were not cleaned while we stayed. Staff was excellent, food was not up to par."