Ratings based on 9 Verified Reviews

3.8 out of 5
100% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
3.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Vancouver

Posted 30 Jan 2020
We enjoyed our staycat BT Bay. Loved the location at the north end of Ngapali beach. The staff were terrific. Excellent breakfast. We would definitely return to this property.
Comment from Hotel Management
1 Feb 2020 by Sophia, Hotel Management
Dear John, Many greetings from BT Bay Hotel, head office. Thank you so much for your kind feedback and sharing your experience stayed with us. Your feedback is very much appreciated and encourage our staff to improve their service in the future too. Thank you once again and looking forward to serve you next. With best regards,
5 out of 5
by A verified traveler

Superb!

Posted 9 Dec 2019 on Hotels
There are a lot of hotels along this lovely beach but the BT Bay has one of the best locations and for the price offers the best value for money. Our room was cleaned daily whist we had breakfast and the towels and sheets replaced. Our room gave directly onto the pool and beach and provided our own loungers and chairs. Food and service were very good. We had 4 very happy days. No faults.
Comment from Hotel Management
10 Dec 2019 by Sophia, Hotel Management
Dear Colin, Many Greetings from BT Bay Hotel, head office! Thank you very much for your kind feedback and sharing your experience stayed with us. Your feedback is very much appreciated and encourage for our staff to improve their service in the future too. Once again thank you and looking forward to serve you next. With best regards, Hla Hla
1 out of 5
by A verified traveler

Greatly OVER priced

Posted 29 Jan 2019 on Hotels
Rooms are paper thin, beds not so comfortable, hot water is hit or miss depending on how many other rooms are rented. Breakfast is sub par, at 136 Canadian in a third / forth world country you’d expect better quality. I walked the beach for 60-80 bucks Canadian you can get units right on the beach better lay out and better food. The management was extremely nice, they just do not understand value, the foreign owners are never there, it’s a cash cow to them the locals work there and live in poverty, they have no understanding of western world standards. You will give a better motel room on the highway in Canada for 40 bucks a night. All the food is heavily sprayed with chemical you can taste it. The air pollution is crazy mostly from China.. have not met any Canadians, mostly German and European travelers, the beach sand is great. Water is clean, I am big on food and room comfort. The rooms I’ve seen that are worth much start at 200-250 usd a night. Bang for buck go to the thailan.
Comment from Hotel Management
1 Feb 2019 by Hla Hla, Hotel Management
Dear Mr. William, Thank you for sharing your experience stayed at our hotel and apology for any inconvenience of your stay. Your feedback is very important for us and much appreciated on it. We will try our best to maintain and improve our services in the near future. PS; It was pure own by local owner and management. :) With best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel, views, restaurant and sunset terrace

Posted 11 Mar 2018
We had reservations before arriving but these soon evaporated. Would highly recommend this hotel.
5 out of 5
by A verified traveler

Yes I would stay there again

Posted 2 Feb 2018 on Hotels
A wonderful hotel with staff that go out of the way to please. Special thanks to William the manager. Just a plunge pool between the bedroom and the sand what could be better.
Comment from Hotel Management
7 Feb 2018 by Khin Soe Soe (Ms), Hotel Management
Dear Michael, Mingalarbar! greetings from BT Hotel Thank you for talking the time to review our property; your comments are very much valued. We appreciate your comments regarding our customer service. We look forward to seeing you again. Have A good day to you ! Best Regards, BT Team
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted 1 Feb 2018 on Hotels
2 out of 5
by A verified traveler

Oh Nein !

Posted 8 Jan 2018 on Hotels
Das Positive vorweg: die Lage ist sehr gut und Meer und Strand ist wunderschön. Die Zimmer sind grundsätzlich i.O., sind aber für ein neues Hotel schon ziemlich abgenutzt. Das Bett gleicht einer Holzpritsche. Das Frühstück ist sehr provisorisch (noch keine Küche da) und die Auswahl und Qualität ist sehr bescheiden. Wlan funktioniert nicht, weder im Zimmer noch in der Lobby. Das Hotel ist zum Teil noch im Bau, dadurch tagsüber sehr lärmig. Preise der Bar überrissen, im Vergleich zu den nahestehenden Restaurants. Weil wir von dem Lärm und der ganzen Situation so genervt waren, haben wir einen Tag früher ausgecheckt. Niemand von den 6 Angestellten beim Check-Out hat etwas bemerkt oder nachgefragt, wie wir den Aufenthalt fanden. Grundsätzlich ist das Personal freundlich, aber sie sind alle sehr unprofessionell.
Comment from Hotel Management
7 Feb 2018 by Khin Soe Soe (Ms) , Hotel Management
Dear Claudio, Mingalarbar!Greetings from BT Bay Hotel . Thank you for talking the time to review our property; your comments are very much valued. I'm really sorry for your inconvenience case in our hotel during your stay. I will report it all to our management. Thanks again for your staying with us. Best Regards, BT Team
3 out of 5
by philippe

Cinq jours dans les travaux !!!!!

Posted 16 Dec 2017 on Hotels
Cet hôtel sera surement très bien lorsqu'il ne sera plus en construction !!!!! Comment Hotel.com peut il proposer sur son site un hôtel en construction. Nous avons passé cinq jours dans la poussière et le bruit. Heureusement que le personnel était adorable et faisait tout pour rendre la vie dans ce chantier agréable jusqu' à apporter le petit déjeuner sur notre terrasse car salle à manger en travaux !
4 out of 5
by Petra

Noch im Bau - wird aber mit Sicherheit sehr schön

Posted 5 Nov 2017 on Hotels
Wir wurden am Flughafen von drei Leuten abgeholt und als erste Gäste des Hotels von einem Team von ca. 15 Mitarbeitern herzlich empfangen. Zwei Standardzimmer des Hotels waren fertig gestellt und standen uns zur Verfügung. Trotz aller Bemühungen konnte hier das Gefühl von Urlaub nicht aufkommen. Im Moment handelt es sich noch um eine Baustelle (teilweise Rohbau) mit dem entsprechenden Lärm und Einschränkungen (kein Restaurant, keine Gemeinschaftsräume, kein WLAN, überall Arbeiter), aber an einem wunderschönen Pool und sehr schönem Strandabschnitt. Man kann bereits jetzt erkennen, dass dieses Hotel sehr modern und geschmackvoll sein wird. Die Manager haben unseren Wunsch, umzuziehen akzeptiert und uns unterstützt, wie sie nur konnten, um eine neue Unterkunft zu finden. Der Service war dementsprechend 1A mit Sternchen und wir wünschen dem gesamten Team alles Gute für die Zukunft.
Comment from Hotel Management
11 Nov 2017
Dear Petra Schaun-de Jong, Mingalarbar! greetings from BT Bay Hotel Ngapali Thank you for talking the time to review our property; your comments are very much valued.I apologize for inconvenience case during your last trip.We look forward to seeing you if you have a plan to visit again on your coming year trip to Ngapali. Best Regards, Khin Soe Soe (Ms) Senior Sales & Marketing Manager
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