Ratings based on 16 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
This hotel has gone from bad to worse over the years.
Swimming pool in need of renovation
Room not cleaned in 4 days
No toilet paper
Generally dirty and grubby
The fridge we requested on arrival was delivered a day later, but they turned it of every day
We were booked in for 15 nights but left after 4.
Even this was a saga, does not take credit cards.
On a positive note, breakfast was good .
For your health and sanity avoid this hotel…
by A verified traveler
Posted 22 Oct 2023
Arrived late and put in inadequate room- was unable to move to a room we had actually booked till the next day! Wi-Fi only in main block. No response to inquiries regards onward travel. No pool chairs or sunbeds had to use a plastic chair from restaurant! Have to ask for room to be cleaned. Photos on website probably taken over 10 years ago as totally rundown hotel- air con was good though!
I would not revisit or recommend this hotel
by A verified traveler
Posted 6 Feb 2020
Comment from Hotel Management
11 Feb 2020 by Resort Manager, Hotel Management
Dear Guest,
Greetings from Jasmine Palace!!!
Thanks for your rating
by A verified traveler from essex england
Tired hotel
Posted 26 Feb 2018Stayed here years ago and it is now very tired. Room was clean & comfortable. Cleaned daily, sometimes got too many towels sometimes not enough. Dining room was certainly not as clean as it was- evidence of last nights food on the floor & the table clothes, breakfast largely catered for the predominantly Indian guests. Happy to return to the resort but not this hotel
Recommended
for Everyoneby A verified traveler from kent
About 5 minutes walk to the beach
Posted 10 Jan 2018Excellent hotel staff who were very attentive,the exterior was a bit scruffy but that's India all over,loved every day I was there and look forward to return
Recommended
for Everyoneby A verified traveler from guwahati
Nice & comfortable stay.staffs are very good
Posted 28 Apr 2017Very relaxed staying there. Very close to the beach. So can enjoy the beach a lot.
by A verified traveler
the hotel
Posted 22 Feb 2017
Pros: nothing
hotel very tired, very little information supplied by reception, breakfast very poor and no effort to cater for Europeans. the hotel was set up for north Indians. a pool bar that wasn't open. no furniture in the room apart from a tiny cupboard
by A verified traveler from Kent
It was OK nothing to write home about
Posted 4 Feb 2017 on Ebookers
Pros: Pool
Cons: Everything
Location: If it was not for the surrounding , the stay would be awful
Made the best of it, not happy, nothing more to say, overall a below par experiance with the management and ebookers whom we booked through
Recommended
for Everyoneby A verified traveler from ENGLAND
A great location.
Posted 20 Jan 2017
Pros: We liked this hotel because of its location close to beach, and all resturants, it is also very peaceful and relaxing.
Cons: More storage space in room a wardrobe would have been nice.
Location: Just a short walk there are plenty of companies who do tours to the backwaters houseboats, and day trips.
We were taking well cared for from the time we arrived. The staff were very helpful and, nothing was too much trouble.
Recommended
for Everyoneby A verified traveler from Staffordshire
Very nice hotel and staff. Fifty yards from beach.
Posted 18 Feb 2015
Pros: As above.
Cons: Stop guests from walking through shrubs and across lawns on the way to the restaurant. The grounds are being spoilt. Rooms cleaned earlier in the day.
Location: Fifty yards from beach. Lots of organised trips available. Many restaurants and shops. Bus station nearby. Two very steep roads out of Kovalam.
Great, pleasant and helpful staff. Room (superior) was very good, clean, everything worked. I particularly appreciated the room being mosquito proof, meaning all mesh over ventilation openings were perfectly secure. Restaurant staff were particulary thoughtful and helpful. All in all, a very pleasant stay at The Jasmine Palace.
