Ratings based on 964 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Me and my partner love this hotel so much we are getting married at it the one thing that put us off this time and nothing to do with the hotel itself or the staff was the inconsiderate smokers not using the designated area and leaving the outside area of check in a mess other than that we enjoyed our stay
Comment from Hotel Management
16 Dec 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 9 Dec 2024
Tv didn’t work
No robes in room
Very far from outside for pet
Room service very expensive
Spa a little run down
by A verified traveler
Posted 8 Dec 2024
A beautiful building within its own grounds. Unfortunately for us the dredful weather prevented us experiencing it at its best. Professional staff made us feel very welcome throughout our brief stay.
Comment from Hotel Management
11 Dec 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Dec 2024
We had a fab stay, there was a little queue at check in and only 2 staff on so the queue moved a little slow however i believe there was an event on the evening so the hotel was quite busy.
We were offered a room close to the spa which was quite far from the main reception however perfect for us as we wanted to be in a quiet location and this was perfect.
The hotel is like a maze! We encountered many people lost with many corridors and multiple lifts in different areas it is very easy to get lost in!
We ate breakfast in the hotel which was buffet style, we arrived around 9am and werr seated straight away. It was average but nice.
We used the spa facilities and on the evening it was quite busy and not really enough space for everyone. We had nowhere to sit and relax the pool smelt a little funny but not sure of what tbh. We left after half an hour and returned the next morning which was much quieter and cleaner. The staff also seemed much more friendly and happy to help in the morning (we didnt encounter any rude staff just the morning ataff were more upbeat and friendly) we passed cleaners along the corridors who were happy to help with directions and all seemed friendly.
The christmas decorations around the hotel are stunning and really get you in the christmassy mood.
Would go again and would reccomend for a little chill break.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
4 Dec 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 17 Nov 2024
Perfect for that quiet retreat
Comment from Hotel Management
18 Nov 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 16 Nov 2024
Hotel room was amazing loved the spar facility
Comment from Hotel Management
18 Nov 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Nov 2024
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Comment from Hotel Management
18 Nov 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 1 Nov 2024
Lovely quiet stay good facilities - pool etc - huge family room
Food ok but a bit over priced
Comment from Hotel Management
18 Nov 2024 by Claire Hunter, Hotel Management
Thanks for staying with us. We appreciate your feedback!
