Ratings based on 100 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2023
Nice old pub building in the centre of the small town. Down stairs arras were very nice with a cosy and traditional atmosphere.
On checking in was advised kitchen was closed for 2 of the 3 nights. Breakfast (American pancakes) was very poor.
Room was ok but tired around the edges. Very few power points and signs of a long term leak from shower which is always off putting. A REALLY noisy AC/ chiller unit below the bedroom window was pretty annoying
Not a bad place, but at £145 a night i expected more.
by A verified traveler
A nice break away
Posted 13 Nov 2023 on HotelsA nice couple of nights away, comfortable bed, nice n relaxing stay
Comment from Hotel Management
22 Nov 2023 by Jacky Clinch (General Manager), Hotel Management
Thank you for your review, we at The White Hart are so pleased you enjoyed your stay. Jacky Clinch (General Manager)
by A verified traveler
Posted 2 Sep 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Jacky, Hotel Management
Thank you for your fabulous score. We are glad you enjoyed your stay.
by A verified traveler
Posted 29 Aug 2023
Absolutely brilliant place to stay, the staff were all so lovely and our room (9) was really great, we loved it there
Comment from Hotel Management
31 Aug 2023 by Jacky Clinch, Hotel Management
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we look forward to welcoming you again in the future.
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
31 Aug 2023 by Jacky, Hotel Management
Thank you for your high score.
by A verified traveler
Posted 27 Aug 2023 on Hotels
Comment from Hotel Management
31 Aug 2023 by Jacky, Hotel Management
Thank you for your review.
by A verified traveler
Posted 21 Aug 2023 on Hotels
Comment from Hotel Management
22 Aug 2023 by Jacky, Hotel Management
Thank you for your wonderful score. We are glad you enjoyed your stay and look forward to welcoming you in the future.
by A verified traveler
Very Disappointing
Posted 29 Jul 2023 on HotelsI had a very disappointing experience at the White Hart. We did have a pleasant check in experience and a nice meal (we chose to eat here for ease) and even though the room was VERY small, my fiancée and I were only really using the room to sleep in so we were okay with it. Upon check-out however, shocking customer service ruined our experience. I had made a genuine mistake and made the reservation on the app for one, rather than two and when I checked out, I was charged an extra £30 - an amount that made the total cost of the room unreasonable. The “manager” (I didn’t get her name, but with what sounded like an Eastern European accent) flatly refused to listen to my explanation that it was a simple mistake, passively aggressively saying “oh, another person making a mistake”, claiming that the £30 was for an extra breakfast….that we weren’t even staying for!! Given the very small room, the refusal to listen to reason and that we weren’t even staying for breakfast, charging an extra £30 when we had even spent money to eat in the hotel for dinner was absolutely shocking. We went back inside the hotel and ordered food to take away just to try and justify the added cost. The “manager” should be embarrassed at her treatment of guests and hotel ownership should rethink a blanket policy when faced with common sense and customers who have already paid them significant money to dine there. I guess the customer isn’t always right. Avoid.
Comment from Hotel Management
29 Jul 2023 by Jacky Clinch, Manager, Hotel Management
I understand your frustration at having to pay the additional charge after making a mistake when booking through the app originally. However, Expedia clearly states that an extra adult will incur a charge of 40 in its terms and conditions, although we charged you 30. When checking in the duty manager should have explained this to you rather than leave it until you checked out. I apologise for that. The additional charge is not only for breakfast but for linen, toiletries, and utilities.
by A verified traveler
Posted 1 Jul 2023
Hotel ok- room small but very clean and had everything we needed. My main problem with the hotel was the food- we ate there 2 nights out of our 3. First time I ordered fish pie and it was not very nice at all in fact I left half of it which is unlike me. What fish there was was mushy and stuck to the sides of the dish. Second time Peri Peri chicken breast which I couldn’t finish as it was pink in places. I mentioned it to the waitress who agreed and said she would speak to the chef. No one came back to me about it.
Comment from Hotel Management
16 Jul 2023 by Jacky Clinch, Hotel Management
Thank you for your review. I am so pleased that you found our rooms so well equipped. The fish pie is one of our most popular dishes and always gets good reviews, I can see that on this occasion it dit not meet our normal standards. I do hope this does not put you off visiting us again.
by A verified traveler
Posted 22 Jun 2023 on Hotels
Comment from Hotel Management
23 Jun 2023 by Jacky, Hotel Management
Thank you for your review. We at The White Hart look forward to welcoming you again soon.
