Ratings based on 65 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
Was good value for what I paid, clean and comfortable with friendly staff
Comment from Hotel Management
6 Nov 2024 by Sandy Lodge Hotel, Hotel Management
Thank you for your review! We're thrilled to hear that you found our hotel to be a great value and that you enjoyed a clean, comfortable stay with our friendly team. We look forward to welcoming you back soon and hope to make your next stay a full five-star experience! Safe travels!
by A verified traveler
Posted 5 Oct 2024
Staff were very helpful and rooms neat and tidy.
Bathroom fittings were old and balcony needed replacing.
Parking out the front was at a premium.
Hotel was within short walking distance to restaurants and beach.
Comment from Hotel Management
7 Oct 2024 by Sandy Lodge Hotel, Hotel Management
Thank you for your review. We're glad to hear that you found our staff helpful and the rooms neat and tidy. We appreciate your feedback on the bathroom fittings and the balcony, and we'll make sure to pass that on to our maintenance team for review. Parking can be a bit limited during busy times, but we're happy that our convenient location near the restaurants and beach made your stay enjoyable. We hope to welcome you back soon! Emma SLH
by A verified traveler
Posted 30 Sep 2024
Good basic room, cleaned everyday and good value for money. Check in very quick and pleasant. In a great location for walking into town or for the beach
Comment from Hotel Management
30 Sep 2024 by Jade, Hotel Management
Hello Darren, Thank you so much for your 5/5 review! We're thrilled to hear you enjoyed your stay and found the room clean, good value, and in a convenient location. It's great to know check-in was smooth and quick for you as well. We hope to welcome you back again soon for another pleasant stay!
by A verified traveler
Posted 3 Sep 2024
Door locks were faulty no parking generally clean taps were on back to front hot was on left side instead of right side
Comment from Hotel Management
5 Sep 2024 by Sandy Lodge Hotel, Hotel Management
Hello Dennis, Thank you for taking the time to leave your experience. We are sorry to hear you had problems with your door lock this has never been brought to our attention before. If you need assistance please do call reception to give us a chance to fix a problem as soon as it arises. Regarding parking to do not state we have any due to having a small carpark on-site which we allow guests to use free of charge on a first come first serve basis. If our car park is full there is free street parking to the right of the hotel as well as a paid carpark opposite which always has availability. We hope see you again soon.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Basic hotel room but clean and tidy, just old building room had creaky floorboards and walls very thin could hear next door
Comment from Hotel Management
27 Aug 2024 by Jade, Hotel Management
Hello Emily, Thank you for taking the time to leave us a review.We are happy to hear the room was clean. Thank you for raising your concerns we will hand this over to the maintenance team to look at.Did you know that The Sandy Lodge Hotel was built in the 1950s and has been owned by the same family business ever since? Wow! We hope to see you again soon. Kind Regards
by A verified traveler
Posted 20 Aug 2024
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Comment from Hotel Management
27 Aug 2024 by Jade, Hotel Management
Hello Tracy, Thank you for taking the time to leave us a score. We hope you enjoyed our stay, until next time. Kind Regards
by A verified traveler
Disappointing stay
Posted 20 Aug 2024 on HotelsCheck in went smoothly. However we had to have my grandsons room changed as there was a terrible smell in the room. They did move him to a different room straight away. The room was much nicer and ensuite was much cleaner. Our second room was small but bed was comfy and very clean bedding. It got very hot in the room, making it difficult to sleep. There was a small TV which had no signal. Tried retuning but did not work. Reported it to reception on first day of our stay, then also on 2nd day. It was eventually fixed on the 3rd day and we were leaving the next day. Their excuse was that there was no maintenance staff in. There were some nice little touches such as biscuits, tea, coffee and two bottles of water. There were small shower gel, shampoo and small soap. They did clean rooms everyday which was good. The parking was non existent for us. It was first come so we had no chance especially if you used your car in the day. There was parking available across the road of the hotel, which cost £15.50 for 24 hours. When selecting the hotel, it states parking available but doesn’t tell you there is only a few available spaces. I did ask the receptionist about this, should it be advertised as limited parking. I was told hotels.com should not advise parking. There is building work next door to the hotel which woke us up early. The dining area had only a few tables in, the breakfast was average but there was a very nice lady making sure you had all you needed. Overall disappointing!
Comment from Hotel Management
27 Aug 2024 by Jade, Hotel Management
Hello,Thank you for taking the time to leave such a detailed review! All feedback is truly appreciated.We are so sorry to hear you didn't enjoy your stay with us this time around we hope we can improve this for your next visit. We apologise for the smell in the room and are happy to hear we could accommodate your grandson in another room quickly! Thank you for bringing this to our attention we have managed to deep clean that room and that has been fixed. We are happy to hear the rooms were clean and comfortable for you during your stay.We are sorry to hear the rooms were hot for you during your stay we had extremely hot weather during the dates you were down and we weren't able to purchase any fans due to everywhere selling out. This is something we can look into for next summer. Regarding the signal the whole of Newquay struggled with TV & phone service due to the amount of people around during your visit we are sorry about this but this isn't something we can fix on-site. August is extremely busy and Newquay can get overwhelmed and lose service. We are hoping Newquay can install more masks for next year to deal with the demand of people coming here. We apologise for the inconvenience. We are happy to hear you were pleased with the daily housekeeping and the refills of tea, coffee, milk, sugar, biscuits, water, shower gel, shampoo & conditioner. Regarding parking, we understand your frustration but we do state online we have very limited parking. We do not reserve parking spaces as we feel this is unfair to all guests. It is a first come first serve. Otherwise, like you have stated there is a paid car park over the road which always has availability. Hotel.com is run by Expedia and not by us we cannot control information that isn't put out by us. We always ask guests to contact is directly for the most up-to-date information or look on our own website or social media pages. We apologise for the inconvenience caused by the builders but the building site is not owned by us and will be done with is work hopefully by the end of this year. We cannot control this as it isn't part of the hotel.We are happy to hear the service in the dining room was up to your standard and that you enjoyed the food. We will pass over comments about adding more tables. We hope we can improve on your next visit. Kind Regards
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Jade, Hotel Management
Hello Shamita, Thank you for taking the time to leave us a score. We hope you enjoyed our stay, until next time. Kind Regards
by A verified traveler
Posted 16 Aug 2024
Staff where very friendly and helpful but we ran into a few problems from the get go. No parking outside as it was first come first serve. So that inconveniented us as we had to spend time looking for somwhere to park. Then the tv was very tempramental so we asked for new batteries but u still couldn't turn channels or even turn it on without pointing it in every direction possible to get it to work. The bed moved around and wasnt stable. The worst part was being woken up to work men walking around on the scaffolding banging bits of wood, talking diggers starting up very early in the morning. We didnt get hardly any sleep. We were so tired we didnt stop for breakfast we just left and went home. They should warn guests thst there is construction going on and its not guaranteed parking. We wont be visiting again.
by A verified traveler
Amazing staff.
Posted 13 Aug 2024 on HotelsJust the most fantastic people who work at the hotel. A particular shout out to Emma who couldn’t have been more nicer and helpful.
Comment from Hotel Management
14 Aug 2024 by Sandy Lodge Hotel, Hotel Management
Hello Anjali, We are so glad you enjoyed your stay with us here at The Sandy Lodge Hotel. We live for wonderful reviews like this as nothing makes us happier than hearing we have pleased our customers. We look forward to seeing you again soon. Kind Regards
