Ratings based on 909 Verified Reviews

3.6 out of 5
89% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 10 Nov 2024
Absolutely disgusting customer service, having booked this weeks before our trip, we were called less than 24hrs before with them cancelling our reservation. They made false promises when I told them I was unhappy about it. Based on my experience, I wouldn’t recommend that you book with this hotel just in case it happens to you too and then having to find a hotel at double the price in less than 24hrs.
3 out of 5
by A verified traveler

Posted 4 Nov 2024
An ok stay but property needs some TLC eg Curtains held together by two hooks one at each end leaving a U shape profile against window when closed.
4 out of 5
by A verified traveler

Posted 28 Oct 2024
The staff was helpful especially when I left my keycard in the room and one was provided with no fuss. Downside is that I was in an accessible room where the carpet looked old and grungy.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Oct 2024
5 out of 5
by A verified traveler from Swansea

Posted 19 Oct 2024
Very good experience
1 out of 5
by A verified traveler

Horrendous service and room

Posted 26 Sep 2024 on Hotels
One of the worst hotels we've stayed in in over 20 years business travel. We'd booked two triple rooms, one for 3 women and one for 3 men. The three men were given their room key and allowed to walk off to what turned out to be a double room with one double bed. Returning to reception we were told that they were full and that's all they had. After a lot of arguing we were given another 'complementary' twin. The room was PERISHINGLY cold - neither radiator nor portable heater worked. Asking reception if there was even another duvet in the hotel somewhere that we could have, we were given a very curt 'No! The hotel is full - i can't walk into another guests' room and take a duvet or heater off them'. Absolutely shocking service. We barely slept.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Sep 2024 on Hotels
3 out of 5
by A verified traveler

Posted 19 Sep 2024 on Hotels
I had a good nights sleep and it was well positioned for where i was on business
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Sep 2024 on Hotels
5 out of 5
by A verified traveler

Thank you :)

Posted 17 Sep 2024 on Hotels
Thank you to the guys at the Ramada, always welcoming, and the room clean and aired.
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