Ratings based on 263 Verified Reviews
5.0 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Matthews
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by The Chanler Management Team, Hotel Management
Thank you for your kind feedback. It was our pleasure to have you as a guest of The Chanler, and we look forward to welcoming you back soon.
by A verified traveler
Posted 27 Sep 2024
This was one of the top 5 hotels that I have ever stayed in worldwide
Comment from Hotel Management
27 Sep 2024 by The Chanler Management Team, Hotel Management
Thank you for your gracious feedback and for choosing to spend your getaway with us. We look forward to welcoming you back soon.
by A verified traveler
Posted 3 Sep 2024
It’s most romantic and beautiful hotel with excellent French style restaurant and breathtaking view
Comment from Hotel Management
3 Sep 2024 by The Chanler Management Team, Hotel Management
Alevtina, Thank you for your gracious review. We are so thrilled that you had a wonderful time with us, and we look forward to welcoming you back soon.
by A verified traveler from Andover
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by The Chanler Management Team, Hotel Management
Thank you for your kind feedback. It was our pleasure to have you as a guest of The Chanler, and we look forward to welcoming you back soon.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by The Chanler Management Team, Hotel Management
Thank you for your kind feedback. We are so glad you enjoyed your stay, and we look forward to welcoming you back soon.
by A verified traveler
Perfect getaway
Posted 8 Aug 2024 on Hotels1st class hotel and service in a beautiful location with great views of the sea. Our room was stunning with a big balcony.
Comment from Hotel Management
8 Aug 2024 by The Chanler Management Team, Hotel Management
Karl, Thank you for your kind feedback. We are so glad you enjoyed your stay with us and look forward to welcoming you back soon.
by A verified traveler
Posted 8 Jul 2024
The Chanler is a very nice place. Although for what you get it is very over-priced. The rooms are great, the grounds are great, and the staff is friendly and helpful. There just aren't enough of them. The bar is understaffed as was the breakfast wait staff. It shouldn't take 90 minutes for breakfast. The bar closes at 9 so don't plan on coming back from dinner and having a drink outside to listen to the waves if it's past 9, unless you brought your own wine. Having a drink outside in the afternoon requires you to order directly at the bar. These are all minor inconveniences but for the cost of a room in the summer, it's just not worth it. Stay downtown, walk to everything, and have many more options.
Comment from Hotel Management
8 Jul 2024 by Anney Jasinski- Marketing Manager, Hotel Management
Thank you for sharing your feedback about The Chanler. We're glad to hear that you enjoyed the rooms, grounds, and our staff. However, we apologize for the understaffing issues you experienced at the bar and during breakfast. Your comments about the service delays and early bar closure are noted, and we will address these concerns to improve our guests' experience. We understand your perspective on the value and hope you’ll consider visiting us again in the future.
by A verified traveler
Outstanding Hotel/Staff in Newport
Posted 5 Jul 2024 on HotelsWe have absolutely nothing negative to say about The Chanler! What a beautiful hotel right on the Cliff Walk. The staff was the best we’ve encountered in our many travels. Our room was spotless each day. We will definitely go back the next time we visit Newport.
Comment from Hotel Management
8 Jul 2024 by Anney Jasinski- Marketing Manager, Hotel Management
Thank you for your gracious feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.
by A verified traveler
Posted 22 Jun 2024
From the moment I booked my reservation at The Chanler at Cliff Walk, the experience was exceptional. Hannah, the concierge, is an outstanding host! Upon our arrival, we were greeted with a warm welcome, delicious sparkling wine, and a quick tour of this magnificent place.
We booked “The Renaissance” room, which is not only the largest but also the BEST room. The view was exceptional! Waking up to the delightful sunrise was a highlight. The room itself is spacious, bright, and elegantly fit for royalty.
I highly recommend booking dinner at the restaurant inside The Chanler. The food is absolutely divine! The memorable meals, including the Wagyu steak I had, were so outstanding they earned a core memory. Our waiter, Alex, and another gentleman were so knowledgeable and funny, making the experience magical.
I also highly recommend getting in-room spa treatments from Sarah and Jen, they are truly wonderful and experts at their craft. The hospitality of this majestic hotel is unforgettable. I highly recommend experiencing The Chanler at Cliff Walk. Thank you so much to the stupendous staff.
Comment from Hotel Management
24 Jun 2024 by Anney Jasinski- Marketing Manager, Hotel Management
Thank you for your gracious feedback. We are thrilled to know your stay exceeded expectations! It was our pleasure to have you as a guest of The Chanler, and we look forward to welcoming you back soon.
by A verified traveler
Posted 22 May 2024
The staff was so impressive on how they took care of all of my needs. They were beyond friendly and respectful. Absolutely one of the best places I have ever stayed at in the world. And I look forward to visiting again.
Comment from Hotel Management
23 May 2024 by Anney Jasinski- Marketing Manager, Hotel Management
Thank you so much for your kind feedback. It was our pleasure having you as a guest of The Chanler, and we look forward to welcoming you back soon.
