Ratings based on 540 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. Have a blessed day
by A verified traveler
Posted 22 Sep 2024
The Bedding and Pillows were New and very comfortable and clean
Comment from Hotel Management
23 Sep 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. Have a blessed day
by A verified traveler from Union
Posted 21 Aug 2024
😍
Comment from Hotel Management
22 Aug 2024 by Arze, Hotel Management
Thank you for being our guest at the Holiday Inn Express & Suites, Newport South. We appreciate your feedback and hope to have you as our guest again in the future, Have a blessed day
by A verified traveler
Posted 19 Aug 2024
Ice maker broken, pancake maker broke ,dirty, room not stocked
Comment from Hotel Management
20 Aug 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. I apologize for the inconvenience you encountered while staying with us. Have a blessed day
by A verified traveler
Posted 7 Aug 2024
Great place to stay on our way to KY. Found a nice like restaurant with amazing atmosphere called the Fox & Hound. Good wings!
Comment from Hotel Management
12 Aug 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. Have a blessed day
by A verified traveler
Posted 6 Aug 2024
Comfortable beds , nice clean room
Comment from Hotel Management
12 Aug 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. Have a blessed day
by A verified traveler
Posted 2 Aug 2024
It was perfect for us. Plenty of restaurants close and the pool was nice and clean.
Comment from Hotel Management
12 Aug 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. We hope to have you as our guest again in the future. Have a blessed day
by A verified traveler
Posted 23 Jul 2024
The hotel property itself was nice and convenient right off the interstate. However, we came in late and expected our room to be ready. We booked a suite with a pull-out couch, but had to go back down to front desk to ask for the bedding. The breakfast was very disappointing. The staff did not keep the food stocked. At one point in the middle of the breakfast hours, there was no hot food.
Comment from Hotel Management
24 Jul 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. I apologize for the inconvenience you encountered during your stay. Have a blessed day
by A verified traveler
Posted 22 Jul 2024
Their business center was disappointing. I stayed at a similar place (price, amenities, etc) in a neighboring state a few weeks ago, and their one-computer business ran lot a race car. At your location, the 1-computer business sputtered like a jalopy.
Needed to extend for a day. Granted, it was the morning of the Microsoft worldwide software glitch, but your front desk manager copped an attitude with me for no reason. Not called for, and not appreciated. I booked a room at another hotel for that night, so it cost you a guest. I'd say that based on her attitude, she's unfazed. Maybe corporate should have a word with her.
Beyond that, the breakfast was enjoyable, but the room was only a 4/5 in terms of overall cleanliness. Mostly due to the bathroom.
Comment from Hotel Management
23 Jul 2024 by Arze, Hotel Management
Thank you for your feedback. Have a blessed day
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Arze, Hotel Management
Thank you for being our guest and for your feedback. Have a blessed day
