Ratings based on 1,137 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
Had an amazing time
Comment from Hotel Management
7 Jan 2025 by Vicky F, Hotel Management
Thank you for your review. We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 4 Jan 2025
The hotel was probably luxurious back in the days but is very outdated now. The service was more like a 3*. Very overpriced, it cost £18 for 2 takeaway coffees, a bottle of water and a Ribena.
I would say the bed was very comfortable, however the walls are that thin you can hear conversations next door.
Unfortunately, we would not return.
Comment from Hotel Management
5 Jan 2025 by Vicky F, Hotel Management
Thank you for your feedback. We're sorry to hear that your experience did not meet expectations and appreciate your comments on the service and pricing. We're glad you found the bed comfortable but regret the noise issues. Your feedback is valuable. We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 4 Jan 2025
Great check in very quick and friendly. Used spa and pool before check in which was nice but felt like things are due to be updated. This continued when getting to the room.
Overall nice stay but maybe be time to modernise
Comment from Hotel Management
5 Jan 2025 by Vicky F, Hotel Management
Thank you for your feedback. We're pleased to hear you had a quick and friendly check-in and enjoyed the spa and pool. We appreciate your comments and will take them into consideration. We're glad you had an overall nice stay and hope to welcome you back soon.
by A verified traveler
Posted 3 Jan 2025
Very nice stay, comfortable room, friendly staff, and affordable with a discount!
Comment from Hotel Management
5 Jan 2025 by Vicky F, Hotel Management
Thank you for your kind feedback! We're thrilled to hear you enjoyed your stay, found the room comfortable, and appreciated our friendly staff. We look forward to welcoming you back to the Resort in the near future.
by A verified traveler
Posted 3 Jan 2025
Shame I booked 3 room for a night. Which it was a better 48hrs
Comment from Hotel Management
5 Jan 2025 by Vicky F, Hotel Management
Thank you for your review. It's always appreciated when guests take the time to post.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Vicky F, Hotel Management
Thank you for your review! We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Vicky F, Hotel Management
Thank you for your review! We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Vicky F, Hotel Management
Thank you for your review. We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 29 Dec 2024
It is the perfect place to stay.
Comment from Hotel Management
29 Dec 2024 by Vicky F, Hotel Management
Thank you for your feedback. We hope to welcome you back to the Resort in the near future.
by A verified traveler
Posted 27 Dec 2024
The Celtic manor resort has gone downhill so badly. From our first to last experience, we were shocked at the quality in so many areas. To think that presidents have stayed here is baffling. The pool and changing rooms are filthy. None of the lockers work, it smells, and the pool has so much chlorine I couldn’t see. The food is very average. The bar staff don’t know how to make a cocktail. Everything is overpriced. The room was clean, but the bed was so uncomfortable, and the walls were paper thin. Slightly better than a holiday inn. There are kids running around unattended all hours of the day and night. Even in the bars. They even had a really good pianist in one bar that was piped through broken speakers so he sounded like a dying robot. There was beer bottles and rubbish in the potted plants. It’s like nobody really cares anymore, and the place is slowly turning into a cheap motel for people with kids to let their little monsters run free while they drink overpriced cider. Not staying here again.
Comment from Hotel Management
28 Dec 2024 by Vicky F, Hotel Management
Thank you for your detailed feedback. We are truly sorry to hear about your disappointing experience. Your comments about the cleanliness, service, and overall quality are disappointing and will be addressed with our team. We strive to maintain high standards and regret that we fell short during your stay. if you would like to discuss your feedback further, please do not hesitate to contact us directly. We appreciate your insights and hope to have the opportunity to improve and regain your trust in the future.
