Ratings based on 993 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
awesome hotel and excellent service
by A verified traveler
Posted 18 Nov 2024
Beautiful location and all staff was wonderful
by A verified traveler
Posted 12 Nov 2024
upon arrival one of the guest living within the facilities was very hateful& looked at us as if we were intruders. they moved us rooms bc of water issues very unprofessional
Comment from Hotel Management
13 Nov 2024 by BBR, Hotel Management
Dear Natalia,Thank you for sharing your experience with us. We’re truly sorry that your arrival wasn’t as welcoming as it should have been, and that you encountered disruptions during your stay. Our goal is always to create a positive and comfortable environment for all our guests, and we regret that this wasn’t fully reflected in your experience.Due to an unexpected operational situation, we needed to make adjustments to ensure all guests’ comfort and safety. Our team worked to accommodate you as best we could by moving you to a new room, and we offered additional amenities to help ease any inconvenience. We apologize if this process felt less than seamless and for any impact it had on your visit.If there’s anything more we can do or if you’d like to discuss this further, please don’t hesitate to reach out directly at fdmanagers@balboabayresort.com. We’d be grateful for the opportunity to welcome you back for a truly exceptional stay in the future.Warmest regards,The Balboa Bay Management Team
by A verified traveler
Posted 9 Nov 2024
Beautiful location.
Comment from Hotel Management
13 Nov 2024 by BBR, Hotel Management
Dear Robin Michelle,Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our beautiful location. Your feedback truly means a lot to us, and we’ll be sharing it with our staff, who will be so pleased to know they contributed to a memorable stay.We can’t wait to welcome you back for another wonderful experience!Warm regards,The Balboa Bay Management Team
by A verified traveler
Posted 8 Nov 2024
Beautiful place to stay in Newport with easy access to everything
Comment from Hotel Management
13 Nov 2024 by BBR, Hotel Management
Dear Falyn,Thank you for your kind words! We’re delighted you enjoyed our beautiful location in Newport and that our convenient access to everything made your stay even better. Knowing we could help make your visit enjoyable is truly rewarding.We look forward to welcoming you back for another great stay in the future!Warm regards,Balboa Bay Management Team
by A verified traveler
Posted 7 Nov 2024
Easy check in, very friendly staff and receptionist, very beautiful and relaxing
Comment from Hotel Management
13 Nov 2024 by BBR, Hotel Management
Dear Natalie,Thank you for your wonderful feedback! We’re so pleased to hear that you enjoyed a smooth check-in and found our staff to be friendly and welcoming. It’s great to know that you found the atmosphere beautiful and relaxing—exactly the experience we strive to create.We look forward to welcoming you back soon for another restful stay!Warm regards,Balboa Bay Management Team
by A verified traveler
Posted 4 Nov 2024
Were very accommodating, very clean and new facilities and comfy beds!
Comment from Hotel Management
6 Nov 2024 by BBR, Hotel Management
Our Sincere Thanks to OlivaThank you for your kind words and for taking the time to share your experience! We are so pleased to hear that you found our facilities to be clean, comfortable, and well-maintained, as well as that our team was accommodating throughout your stay. It’s always our goal to provide a welcoming environment where guests can truly feel at home, and we’re delighted that we succeeded in making your visit enjoyable.Your feedback means a great deal to us, and we look forward to the opportunity to welcome you back soon!With gratitude,Balboa Bay Resort Management Team
by A verified traveler from Vancouver
Posted 23 Oct 2024
Great location
Comment from Hotel Management
30 Oct 2024 by BBR, Hotel Management
Dear Richard,Thank you for your kind words about our location! We’re thrilled to hear that you enjoyed your stay with us and appreciate the convenience and beauty of our surroundings.Your feedback is invaluable, and we look forward to welcoming you back soon for another wonderful experience.Warm regards,Balboa Bay Resort Management Team
by A verified traveler from Los Altos
Posted 15 Oct 2024
Comment from Hotel Management
22 Oct 2024 by BBR, Hotel Management
Dear Stephen,Thank you for taking the time to submit your review. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Sincerely,The Balboa Bay Resort Management Team
by A verified traveler from upland
Posted 10 Oct 2024
Comment from Hotel Management
22 Oct 2024 by BBR, Hotel Management
Dear James,Thank you for taking the time to share your review. We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future!Warm regards,The Balboa Bay Resort Management Team
