Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Best place I ever stay
by A verified traveler
Posted 22 Sep 2024
Road construction made access chalenging but not the fault of the hotel
Comment from Hotel Management
23 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Hello ByronThank you for your feedback and for acknowledging the challenges with the road construction. We're glad you recognized that it's out of our control. We truly appreciate your patience and understanding and hope to welcome you back under smoother circumstances in the future.
by A verified traveler
Posted 21 Sep 2024
Nice
Comment from Hotel Management
23 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Leonard. We're glad you had a great stay with us.
by A verified traveler
Posted 20 Sep 2024
Good location, average hotel experience
by A verified traveler
Posted 18 Sep 2024
Had a great stay the night before my wedding! Great staff and spacious room for all of us to get ready together.
Comment from Hotel Management
18 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a great stay the night before your wedding and that our staff and spacious room made it a comfortable experience for you and your group. It was our pleasure to be a part of such a special occasion, and we wish you all the best in your new journey. Congratulations again, and we hope to welcome you back in the future!
by A verified traveler
Posted 15 Sep 2024
Pleasent front desk. Had an issue with or room location due to a wheelchair bound person
The problem was quickly fixed even though they were full.
Comment from Hotel Management
16 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Hello CathyWe are very pleased to hear that we were able to quickly address your issue with a agreeable solution. Thank you for your 5-star review! We hope to welcome you back again soon.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Colleen for your great rating. We are very happy to know you had a super stay with us.
by A verified traveler
Posted 13 Sep 2024
Staff is great
Comment from Hotel Management
13 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Angelica. Your compliments are very much appreciated. We hope to welcome you for another stay soon.
by A verified traveler
Posted 12 Sep 2024
Hotel is fine, and staff friendly easy check in/out.
Some road construction currenly limited sidewalk accees to walk to resturants...temp I am sure
Comment from Hotel Management
13 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Thank you Nigel for your review. We hope road construction won't take too long, and it will all be lovely when it is done!
by A verified traveler
Posted 7 Sep 2024
A beautiful clean CALM space. The hotel is immaculate. The bed extremely comfortable. Bedding exquisite.
Room comes with a small frig and absolutely everything I needed. It was perfect for me. I will stay here on a more regular basis when travelling to Newmarket.
THANKYOU.
Comment from Hotel Management
13 Sep 2024 by Pat Lusink, General Manager, Hotel Management
Hello Ruthann, Thank you so much for your wonderful feedback! I’m thrilled to hear that you found your room to be a calm and immaculate space, and that the bed and bedding provided such comfort during your stay. It's great to know that the room amenities, including the fridge, met your needs perfectly.We’re truly grateful for your kind words and delighted that you plan to stay with us regularly when visiting Newmarket. We look forward to welcoming you back soon!Warm regards,
