Ratings based on 217 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
My hat goes off to the area for doing the best they can do do too the effects from a massive hurricane weeks prior. So there wasn't as many businesses open do to being flooded out. Room was clean and staff was great. We'd stay again.
Comment from Hotel Management
14 Nov 2024 by Frank, Hotel Management
Thank you for taking the time and effort to leave a nice review. Please come back and stay with us again and we’ll try even harder to receive a 5. We’re not used to anything under that. Thanks again and safe travels.
by A verified traveler
Posted 15 Oct 2024
Check in was great, everyone was nice. Bed was comfy.
Comment from Hotel Management
18 Oct 2024 by Frank, Hotel Management
Thank you Karen for your nice review. It’s great to know that you were very satisfied with the Inn. Thank you for your time in reviewing us.
by A verified traveler
Posted 4 Oct 2024
GREAT HOTEL, GREAT OWNERS! THE BEST IN NEWLAND!
Comment from Hotel Management
12 Oct 2024 by Frank, Hotel Management
Thank you Jennifer. We appreciate your kind words. Thank you for letting us know how our staff is doing. Safe travels until we see you again.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
12 Oct 2024 by Frank, Hotel Management
Thank you for your rating. We wish you had told us why we didn’t rate a 5. We are always open to improvements.Safe Travels.
by A verified traveler
Posted 22 Sep 2024
Staff rapidly responded to our requests
Comment from Hotel Management
25 Sep 2024 by Frank, Hotel Management
Thank you very much for your kind review. We appreciate your feedback. We look forward to hosting you again.
by A verified traveler
Posted 15 Sep 2024
The owners were super friendly and helpful. We loved our stay but the carpets are needing replacement as they are outdated and worn. The bathroom was updated though with a newer shower. We would stay here again as the price was right for what it was a mountain inn in a small mountain town.
Comment from Hotel Management
16 Sep 2024 by Frank, Hotel Management
Thank you Barbra for your review. So sorry about the carpet. Our carpet cleaning man is in there as I write this. We’re not sure how that staining happened. We are converting all our rooms over to hardwood a few at a time. When you come again we will have some completed. Thank you again and we look forward to your return.
by A verified traveler
Posted 15 Sep 2024
easy to get to, parking, and spacious room and bathroom. a/c and shower heat a great asset!
Comment from Hotel Management
15 Sep 2024 by Frank, Hotel Management
Thank you Amy for your very nice review. We appreciate you taking the time to leave a review. It lets us know how we are doing. It was a pleasure to host you and your husband. Safe Travels. Thanks again for staying with us.
by A verified traveler
Posted 7 Sep 2024
Loved it!!! Hope to return again soon… loved the lobby and all the Lego’s.. bed was super comfortable. Loved all the counter space in the bathroom
Comment from Hotel Management
10 Sep 2024 by Frank, Hotel Management
Thank you so much for your very nice review. We appreciate your time in letting everyone know how we are doing. We look forward to your next visit.
by A verified traveler
Posted 6 Sep 2024
Bed broke down immediately. At midnight. No one to answer call. No sleep after days of getting ready to celebrate our son's once in a lifetime wedding. All we wanted was to get in bed. Initially thought place was cute except for giant carpet stains, seemed clean. Bed busted off side. No where to lay huge mattress as bed was bolted to wall. Try to put chairs under side, but large sag hole in middle. No sleep, it was HORRIBLE. Thought desperately about sleeping in truck, but had to park at road in front of diner because all their parking spaces were taken (small lot). Husband sat on toilet with lid down for hours because the only 2 chairs holding mattress. He was trying to let me sleep, but bed had big sag down. Told office next morning, offered breakfast tickets for down the road. We had to leave for the Wedding Brunch. Guy said he couldn't do anything, this was on Saturday morning, but would let us know about maybe a partial refund on Tuesday. Never heard a word. Called yesterday and was told us that we would know something today, Thursday-DidNot. I was in the phone with Expedia almost 35 minutes and they told Expedia that will send a check for $50 to us. That basically it was our fault for going to bed that late. Not their business, but wedding venue was until midnight, we did leave it early. It was our child's WEDDING. I'm very pissed, because you would think that the $130 room was like asking a million back. We would have been ok initially with like atleast $100 offbutbeinghandled
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Frank, Hotel Management
Thank you Beth for your very nice review. We appreciate your time in writing the review. It lets us know that we are doing a good job. We look forward to your next stay.Thank you again.
