Ratings based on 1,103 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Excellent property with outstanding staff. The restaurant was also surprising good. The Lamb Shank the best I have ever had.
Comment from Hotel Management
19 Nov 2024 by Charley Moore Reception Manager , Hotel Management
Dear Brad, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our team to be outstanding. It’s always our goal to ensure every guest has a memorable experience.We’re especially thrilled to know that you loved the Lamb Shank—your high praise means so much to our culinary team! We’ll be sure to share your compliments with them.We hope to welcome you back soon for another fantastic stay
by A verified traveler
Posted 16 Nov 2024
nothing
Comment from Hotel Management
17 Nov 2024 by Umisha Varsani, Hotel Management
Dear Assad, Thank you for your review. We appreciate your feedback and would be happy to hear more about your experience so we can improve. Please don’t hesitate to reach out directly if there’s anything specific you’d like to share.Kind Regards,Umisha VarsaniGuest Service Manager
by A verified traveler
Posted 16 Nov 2024
Some staff were unfriendly. Heat was not turned on unless you call since it is controlled from reception.
Comment from Hotel Management
17 Nov 2024 by Umisha Varsani, Hotel Management
Dear Assad, Thank you for your feedback. I’m sorry to hear about your experience with our staff and the inconvenience caused by the heating system. While the heating is centrally controlled for energy efficiency, we should have communicated this more clearly and ensured a quicker response to your needs.We will use your comments to make improvements and hope you’ll consider staying with us again for a better experience in the future.Kind Regards,Umisha VarsaniGuest Service Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Charley Moore Reception Manager , Hotel Management
Dear James, Thank you for taking your time out to review us, I noticed you only left us a review and no comments. If you wish to add anything then please get in contact with us directly as I would love to hear more about your experience. Best regards,
by A verified traveler
Posted 6 Nov 2024
room is clean
Comment from Hotel Management
6 Nov 2024 by Umisha Varsani, Hotel Management
Dear Myma,Thank you for your feedback and the 5-star rating! We’re pleased to hear you enjoyed the cleanliness of your room, and we look forward to your next visit.Kind Regards,Umisha VarsaniGuest Service Manager
by A verified traveler
Posted 5 Nov 2024
Basic hotel in central location. Clean. Good breakfast.
Comment from Hotel Management
5 Nov 2024 by Angelica Montalto, Front Office Manager, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed our convenient location, cleanliness, and breakfast offerings. Your insights are valuable, and if there’s anything more we could do to make your next stay even better, please let us know. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 Oct 2024
Staff was very nice and helpful, nice clean facility, excellent breakfast buffet included.
Comment from Hotel Management
3 Nov 2024 by Angelica Montalto, Front Office Manager, Hotel Management
Thank you for your feedback! We’re delighted to hear that you found our staff to be helpful and that you enjoyed our clean facilities and excellent breakfast buffet. We strive to provide a positive experience for all our guests, and your comments are greatly appreciated. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Oct 2024
Property was clean and staff was excellent. Breakfast was a bonus!
Comment from Hotel Management
25 Oct 2024 by Umisha Varsani, Hotel Management
Dear Vida,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you found our property clean and our staff excellent. It’s always our aim to provide the best experience for our guests.We’re also glad to know that you enjoyed the breakfast—it’s a delightful way to start the day! Your kind words mean a lot to us.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm Regards,Umisha VarsaniGuest Service Manager
by A verified traveler
Posted 22 Oct 2024
Hreat location for London sites and underground near by.
Comment from Hotel Management
23 Oct 2024 by Umisha Varsani, Hotel Management
Dear Sarah,Thank you for your fantastic review! We're thrilled to hear you enjoyed our convenient location for exploring London and the proximity to the underground. We look forward to welcoming you back on your next visit!Kind Regards,Umisha VarsaniGuest Service Manager
