Ratings based on 964 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the perfect rating! We're thrilled to hear you had such a great experience with us, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your fantastic rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back soon!Best,
by A verified traveler
Posted 4 Nov 2024
Loved the location
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your rating! We appreciate your feedback and hope to make your next stay even better.Best,
by A verified traveler
Posted 3 Nov 2024
A well serviced hotel. our room was spacious and well equipped with everything one needs. However the room was too hot and the air condition wasn't working. It had a car park attached but the parking fee was to high (£25).
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your review! We’re glad to hear that you found our hotel well-serviced and your room spacious and well-equipped. However, we apologize for the inconvenience caused by the air conditioning not functioning properly and the room being too hot.We also appreciate your feedback regarding the parking fee. Your comments will help us review our services to ensure a better experience for our guests in the future. We hope to welcome you back for a more comfortable stay!Best,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your fantastic rating! We’re thrilled to hear you had a great experience. We look forward to welcoming you back soon!Best,
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
I'm sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate any additional details you might share to help us improve.Best,
by A verified traveler
Posted 1 Nov 2024
Hotel smelled lovely. Most of the people working reception was kind and helpful... Unfortunately I had to ask twice for my shower to be looked at because it did not drain well most of my stay. Found discarded plastic under the sofa bed. Our room had no drinking water, shower caps or even footwear like the other rooms. I loved the location but there can be improvements in service.
Comment from Hotel Management
5 Nov 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear you enjoyed the lovely smell of the hotel and found most of our reception staff kind and helpful. However, we sincerely apologize for the inconveniences you experienced during your stay, particularly with the shower drainage and the lack of amenities in your room.We appreciate your comments, as they help us identify areas for improvement. Please be assured that we will address these issues with our team to enhance our service and ensure a more enjoyable experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Best,
by A verified traveler
Posted 28 Oct 2024
Very nice place a lot into there plants as well
Comment from Hotel Management
29 Oct 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for the perfect score! We're delighted you enjoyed your stay and look forward to welcoming you back.Best,
by A verified traveler
Posted 26 Oct 2024
Great location but very basic, not a Novotel worthy should be a IBIS
Comment from Hotel Management
29 Oct 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your feedback. While we're pleased to hear you enjoyed the location, we regret that other aspects of your stay did not fully meet your expectations of a Novotel experience. We aim to provide a high standard for all our guests, and your comments about the room's quality are valuable to us in our ongoing efforts to improve. Should you stay with us again, please don't hesitate to let us know how we can make your stay more comfortable.Best,
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Aurelija Revuckaite, Guest Experience Manager, Hotel Management
Thank you for your excellent rating! We’re thrilled to hear you had a wonderful experience. We look forward to welcoming you back soon!Best,
