Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I like the fact that check in was easy. I was early but they gave me a room. The room was standard and ok but the heating wasn’t working and had to call an engineer - even after the visit it wasn’t ever warm enough. Tried to get lunch in the bar or restaurant but very limited by a corporate function and very odd bar menu - this needs attention in my view. Went out of the hotel for lunch. Ordered room service in the evening but the food was luke warm and unappetising. Some of the staff were very friendly, some not. I would stay here again as it is clean and convenient but I would like to be able to find quality food available in the hotel. I did not have breakfast so can’t comment on that. Check out was easy. Food service in the hotel needs overhaul.
by A verified traveler from New York
Posted 17 Nov 2024
Great
by A verified traveler
Posted 11 Nov 2024
Really convenient for a stay. You can get to Heathrow on the Elizabeth line so quickly . Food and shopping and access to all of London.
Comment from Hotel Management
11 Nov 2024 by Emma Tamas, Hotel Management
Dear Karen,Thank you so much for your kind review! We’re thrilled to hear that you found our location convenient and enjoyed the quick access to Heathrow via the Elizabeth line. It’s great to know you appreciated the food, shopping, and easy access to all of London. We hope to welcome you back soon!Kind Regards,Emma Tamas(Guest Relations Team)
by A verified traveler
Posted 10 Nov 2024
Room was very comfortable and the location was excellent. Would prefer if reception were at the entrance. Would stay here again.
Comment from Hotel Management
10 Nov 2024 by Emma Tamas, Hotel Management
Dear Sonia,Thank you for your kind words and valuable feedback! We’re delighted to hear that you found the room very comfortable and enjoyed our excellent location. We’re thrilled to know that you would stay with us again and look forward to welcoming you back soon!Kind Regards,Emma Tamas(Guest Relations Team)
by A verified traveler from DOWNHAM MARKET
Posted 27 Oct 2024
Great location, nice clear room with a good space, nice bed, however the room is too hot, airless, and stuffy. You cannot open the windows, its uncomfortable, even with the lowest air con temperature.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Team, Hotel Management
Dear Lisa, Thank you for providing feedback on your recent experience at Hyatt London Stratford. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. Our rooms are carefully designed offering a delightful escape with comfort and convenience, ensuring a memorable stay. We apologise that the room was too hot. However, we look forward to seeing you again soon and we will ensure to allocate a room with the window that can be opened. Warm regards, Guest Relations Team
by A verified traveler
Posted 20 Oct 2024
Excellent venue.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr Nicholas, Thank you for taking a moment to share your experience at Hyatt London Stratford.We’re thrilled to hear that you enjoyed your stay. We hope you’ll visit us again soon.Warm regards, Guest Relations Team
by A verified traveler
Posted 20 Oct 2024
Very comfortable room, nice and quiet for sleeping. Breakfast was fantastic! Hotel is in a great location close to the Olympic Park, canal and Westfield Shopping Centre. We stayed here as a group of friends to go to Abba Voyage and it's an easy walk. Tube station close by for quick access to any other part of London. The concierge downstairs was super helpful with luggage storage & helping plan our route, thank you so much!
Comment from Hotel Management
27 Oct 2024 by Guest Relation Team, Hotel Management
Dear Ms.Maija, Thank you for taking time to share your positive feedback with us and for such a fantastic review. We are so happy that your experience was comfortable and that it is was convenient for the ABBA Voyaje show. We all take pride of the strategic location of our hotel as well as of our breakfast arrangement while making sure our guests are taken care of during their stay. We are also delighted to hear that our concierge team was very helpful in planning your routes. .We look forward to welcoming you again!Warm Regards, Guest Relation Team
by A verified traveler
Posted 19 Oct 2024
Perfect in every way. Will stay again.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr. Michael, Thank you for taking a moment to share your experience at Hyatt London Stratford.We’re proud to deliver great service to our guests where our team is committed to provide high-quality customer service, and we’re thrilled to hear that we made a good impression on you.We hope you’ll visit us again soon.Warm regards, Guest Relations Team
by A verified traveler
Posted 7 Oct 2024
Very impresssed, great staff, clean, perfect location.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Team, Hotel Management
Dear Nicola, Thank you for providing feedback on your recent experience at Hyatt London Stratford.Our rooms are carefully designed offering a delightful escape with comfort and convenience, ensuring a memorable stay. Moreover, we all take pride of the strategic location of our hotel as it is close to transportation, and we make sure our guests are taken care of during their stay. We look forward to welcoming you again!Warm Regards, Guest Relations Team
by A verified traveler
Posted 6 Oct 2024
CLEAN AND THE SERVICE WAS GREAT.
Comment from Hotel Management
27 Oct 2024 by Guest Relations Team, Hotel Management
Dear Mr. Roger, Thank you for providing feedback on your recent experience at Hyatt London Stratford. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. Additionally, we always ensure our team is committed to provide high-quality customer service so you can enjoy your stay to the most.We hope you’ll visit us again soon.Warm regards, Guest Relations Team
