Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Tiberiu, Hotel Management
Dear SimonThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
by A verified traveler
Posted 4 Nov 2024
Good
Comment from Hotel Management
9 Nov 2024 by Tiberiu, Hotel Management
Dear LukeThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
by A verified traveler
Posted 17 Oct 2024
Claudio and the front staff were all very attentive and useful. Facilities were clean, and the breakfast was varied and of quality. I would recommend to my peers and family.
Comment from Hotel Management
20 Oct 2024 by Shaz, Hotel Management
Dear Emilio, Thank you so much for your kind words! We're thrilled to hear that Claudio and the rest of the front staff made your stay enjoyable. It's great to know that you found the facilities clean and appreciated the variety and quality of breakfast. Your recommendation means a lot to us, and we look forward to welcoming you, your family, and your peers in the future! Kind Regards, Shaz Guest Service Manager
by A verified traveler
Posted 11 Oct 2024
Convenient for the tube. Uncomfortable sofa bed and very cold room, no sleep. Smell of smoke and then cannabis smell from the car park after having the window open to air the room. Sofa bed really needs replacing, impossible to sleep on it unfortunately. Very disappointed with the very basic facilities and lack of comfort.
Comment from Hotel Management
16 Oct 2024 by Tiberiu, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient for the tube.However, we regret to hear that your stay fell short of expectations due to the uncomfortable sofa bed, the cold room, and unpleasant smells. We apologize for any discomfort you experienced and will certainly look into these issues, especially regarding the condition of the sofa bed and the odors. Your feedback is valuable and will help us improve our services and provide a better experience for future stays.We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Best regards,Tiberiu Guest Service Manager
by A verified traveler
Posted 10 Oct 2024
The bathroom and sink was really dirty the kettle was dirty and the floor mat was disgusting
I will definitely not choose this hotel again.
Comment from Hotel Management
16 Oct 2024 by Tiberiu, Hotel Management
Dear Shubh,Thank you for sharing your feedback with us. We're truly sorry to hear about the cleanliness issues you encountered during your stay. This is far from the standard we aim to provide, and we will address these concerns with our housekeeping team to ensure they are rectified.We regret that your experience left you disappointed and hope that you might reconsider us in the future, as your feedback will help us improve our services.Best regards,Tiberiu Guest Service Manager
by A verified traveler
Posted 10 Sep 2024
The hotel is very well situated however they need to renovate the facilities
Comment from Hotel Management
14 Sep 2024 by Tiberiu, Hotel Management
Dear Francisco,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our hotel's convenient location.However, we regret that the state of our facilities did not meet your expectations. We understand the importance of keeping our property up to date, and your comments regarding the need for renovations are valuable to us. Please know that we are continually looking for ways to improve and enhance the guest experience.We hope you will consider staying with us again in the future.Best regards,Tiberiu Guest Service Manager
by A verified traveler
Posted 29 Aug 2024
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Comment from Hotel Management
14 Sep 2024 by Tiberiu, Hotel Management
Dear BenThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Tiberiu, Hotel Management
Dear AndrewThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are sorry to hear that you have been dissatisfied at our hotel. We strive to make each stay as comfortable as possible, and we aim to maintain a high standard of service to all our guests.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Tiberiu, Hotel Management
Dear KevinThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
by A verified traveler
Good Hotel
Posted 13 Aug 2024 on HotelsGood hotel for going to the O2 clean and tidy with a good complimentary breakfast. The staff were very helpful and friendly.
Comment from Hotel Management
15 Aug 2024 by Tiberiu, Hotel Management
Dear SteveThank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments, as they help us enhance our services.We are happy to see your favourable review of our hotel. We strive to make each stay as comfortable as possible, and we are glad to see that your review reflects this commitment.If you have any further comments or concerns, please do not hesitate to reach out to us. Your feedback is invaluable in our ongoing efforts to enhance our guest experience.Kind RegardsTiberiu Guest Service Manager
