Ratings based on 975 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Perfect stay. Parking a little expensive but it’s London I guess…
Comment from Hotel Management
23 Nov 2024 by Kedar, Hotel Management
We are glad you enjoyed your stay with us. Thank you for your valued feedback and review. We hope to see you again.
by A verified traveler from edmonton
Posted 9 Nov 2024
Perfect hotel if you want to be close to the airport.
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Thank you for your review.
by A verified traveler
Posted 7 Nov 2024
We chose this site due to its proximity to London City Airport. We were pleasantly surprised! The reception staff was incredibly helpful, as our mobiles were not working and my luggage did not make the transatlantic flight. I am certain I did not adequately express my gratitude for their great assistance, kindness, and understanding. We highly recommend this facility.
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Thank you for your review.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Thank you for your review.
by A verified traveler
Posted 28 Oct 2024
We very much enjoyed our stay, staff were friendly and we had no issues. The standard of cleanliness was very good. Would stay again.
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Thank you for your review.
by A verified traveler
Posted 26 Oct 2024
The property is next to London City Airport which is great if you're a plane fanatic! It can be rather loud at times but planes are only around until 21:30 ish each night. It is extremely close to the DLR which links to the underground. Free breakfast which is ok and meets your needs. Comfortable beds and nice decor. Overall a good stay, would go back if needed.
Comment from Hotel Management
10 Nov 2024 by Guest Services Team, Hotel Management
Thank you for your review.
by A verified traveler
Posted 28 Sep 2024
Great location. Reception staff were particularly good. Excellent customer service 👏
Comment from Hotel Management
29 Sep 2024 by Reception Team, Hotel Management
Thank you for your feedback.We look forward to welcome you back soon.
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Alp Baykal / Guest Services Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 12 Sep 2024
Unclean and had an electric shock from an exposed plug socket
Comment from Hotel Management
15 Sep 2024 by Kedar Bhatt, Hotel Management
Thank you for sharing your concerns about your recent stay at our hotel. We apologize for any inconvenience you experienced and take your feedback seriously.
by A verified traveler
Posted 7 Sep 2024
Absolutely fantastic hotel.
Friendly staff, 2 minutes walk to DLR station, nice view of London City Airport yet no noise problems.
I've read some reviews that said its too loud. It's not! The rooms are sound proofed and the lobby is nice and peaceful and breakfast area and breakfast itself are faultless. They even prepared vegan sausages as my wife only likes those.
Comment from Hotel Management
9 Sep 2024 by Kedar Bhatt, Hotel Management
Thank you for your affirmative review. We are happy to have to again for another wonderful stay with us.
