Ratings based on 962 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Good Crew, Hotel Management
Hello Della,Thank you so much for your positive review! We're thrilled to hear you had such a great experience with us. Your feedback is truly appreciated, and we’re glad everything met your expectations. We look forward to welcoming you back in the future!Warm regards,Good Hotel Crew
by A verified traveler from Stourbridge
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Nat, Hotel Management
Dear Ella,Thank you for your kind message and for taking the time to share your review. We truly value your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Good Crew
by A verified traveler
Posted 12 Dec 2024
Good location
Comment from Hotel Management
13 Dec 2024 by Natalia, Hotel Management
Dear Mark,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed the hotel's convenient location. It was a pleasure having you stay with us, and we truly appreciate your support. We hope to welcome you back in the future!Best regards,Good Team
by A verified traveler
Posted 11 Dec 2024
Love this hotel! Always a pleasure!
Comment from Hotel Management
12 Dec 2024 by Author, Hotel Management
Dear Lucy Searle,
Thank you for taking the time to complete the survey about your stay at Good Hotel London.
We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
We hope to see you at Good Hotel London again soon!
Kind regards,
Good Hotel London
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Natalia, Hotel Management
Hello Martin,I hope all is well.Thank you for your review and we hope to welcome you to the good.Kind regards,Good Team
by A verified traveler
Posted 9 Dec 2024
Great location for the 02 arena
Comment from Hotel Management
9 Dec 2024 by Good Crew, Hotel Management
Hello Sally,Thank you so much for your kind review! We're thrilled to hear that you found our location convenient for the O2 Arena. It's always great to be so close to such an iconic venue, and we're glad it made your visit even more enjoyable. We truly appreciate your feedback and hope to welcome you again soon for another memorable experience! Kind regards,Good Crew
by A verified traveler
Posted 30 Nov 2024
Staff were very helpful. Breakfast was a bit all over the place, no seating plan etc. some of the food was cold. Plates were too small to serve for full English breakfast and dinning area was too dark and some what depressing.
Rooms were clean and bed was very comfortable. Rooms were far too warm and we were unable to regulate the temperature. The staff were all lovely though.
Comment from Hotel Management
1 Dec 2024 by Good Hotel Crew, Hotel Management
Hello Mark,Thank you for taking the time to share your feedback. We're pleased to hear that you found our staff helpful and enjoyed the cleanliness and comfort of your room.However, we do regret that the breakfast experience did not meet your expectations. We appreciate your comments regarding the seating arrangements, food temperature, and plate sizes, and we will certainly address these points to enhance the dining experience for our future guests. Additionally, we will investigate the room temperature control to ensure better comfort for all our guests. Thank you again for your constructive feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,Good Crew
by A verified traveler
Posted 30 Nov 2024
My wife and I booked this with “ open eyes” and it worked brilliantly. Good transport to central London via DLR or Elizabeth line. Good value. Spotlessly clean and highly professional staff. Although no TVs in the room and the “ cabins” are smaller than many hotels, this worked so so well for us. Many thanks
Comment from Hotel Management
30 Nov 2024 by Good Crew, Hotel Management
Dear PaulWe always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are glad that you enjoyed our location and that you had a pleasant experience during your stay with us.We hope to see you at Good Hotel London again soon!Kind regards,Good Hotel London
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Good Hotel Crew, Hotel Management
Dear Kehinde,Thank you for taking the time to complete the survey about your stay at Good Hotel London. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Good Hotel London again soon!Kind regards,Good Hotel London
by A verified traveler
Posted 23 Nov 2024
We were only there for 1 night for a concert at O2 so it was very convenient. Was clean and suited our needs.
Comment from Hotel Management
23 Nov 2024 by Author, Hotel Management
Dear Elaine Morgan,
Thank you for taking the time to complete the survey about your stay at Good Hotel London. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Good Hotel London again soon!
Kind regards,
Good Hotel London
